Store Manager

The North West Company Inc.; British Columbia; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in northern retail seeks a Store Manager to oversee operations, ensuring customer service excellence and achieving sales targets. This full-time position offers competitive salaries, comprehensive benefits, and opportunities for career advancement while serving remote communities. Candidates must be willing to relocate, with relocation costs covered.

Benefits

Competitive salaries

Comprehensive benefits package

Allowances for food and accommodation

Paid training

Qualifications

• Minimum two years of experience in high-volume retail/grocery environment.
• Strong customer service skills and proven sales results.
• Ability to interpret instructions verbally and in writing.

Responsibilities

• Develop detailed action plans for store profitability and sales targets.
• Manage budgets, labor costs, and inventory control.
• Build community relations and monitor customer service.

Skills

Customer service

Sales results

Analytical skills

Problem-solving

Organizational skills

Communication

Tools

Excel

Outlook

Job description

The Store Manager is accountable for developing store-specific action plans and directing all activities within the store to ensure that customer service standards and performance targets are achieved, with priorities aligned to overall store and regional strategies. The Manager will also manage budgets, labor costs, inventory control, product presentation, and merchandising. Additionally, the Manager will coach, motivate, and develop their team to foster customer loyalty, meet customer needs, and promote an environment of employee and customer engagement.

More than just retail.
Come make a difference.

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and culture of the communities in which we live and work.

Are you a couple? Friends, siblings, or just two colleagues who get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome opportunities for career advancement. If you are customer service leaders with a passion for being part of a hardworking retail team, we want to hear from you.

Northern/NorthMart offers rewarding experiences and unique opportunities for growth:

• Competitive salaries
• Comprehensive benefits package
• Allowances for food and accommodation
• Paid training

Your Responsibilities

Develop detailed action plans for the store to achieve profitability, sales, and expense targets.

• Set financial goals and communicate them to the team.
• Order appropriate merchandise tailored to market needs to maximize sales.
• Control labor and overhead costs.
• Monitor cash, receivables, and store controls.
• Maintain optimal inventory levels to maximize sales and ROI.
• Ensure loss prevention and shrink are well managed.

Ensure solid execution of in-store activities, marketing programs, and standards in support of corporate initiatives.

• Present merchandise according to standards to maximize sales and profits.
• Drive sales through promotional offerings.
• Price merchandise according to guidelines.
• Consistently execute standards and disciplines.

Develop community relations to build long-term relationships with customers, stakeholders, and political leaders.

• Determine sponsorships and donations for local events.
• Monitor customer service and address issues promptly.
• Lead and control store goals and standards.

Develop expertise in store operations, local competition, and economic factors affecting the community.

• Enhance the store’s competitive position.

Skills and Qualifications

• Minimum two years of experience in high-volume retail/grocery environment.
• Strong customer service skills.
• Proven sales and bottom-line results.
• Ability to interpret instructions verbally and in writing.
• Proficiency in Excel and Outlook.
• Knowledge of grocery operations.
• Analytical, problem-solving, and decision-making skills with high attention to detail.
• Organizational, planning, and prioritization skills.
• Excellent communication and interpersonal skills.
• Desire to understand Northern/NorthMart customers deeply.
• Commitment to the company’s vision, mission, and values.
• Motivated and adventurous, with appreciation for small-town life and cultural diversity (asset).

Working Conditions

• Work in extreme conditions.
• Lift 50+ pounds.
• Extended hours and long periods of standing.
• Use full hand mechanics and reach with hands and arms.
• Work in remote areas.

Our Promise to Indigenous Peoples

The North West Company acknowledges its longstanding relationship with Indigenous Peoples and its role in serving Indigenous communities in northern Canada. We recognize our historical context and commit to building collaborative relationships that promote inclusion and social well-being, aligning with the spirit of reconciliation and the Calls to Action of the Truth and Reconciliation Commission.

Help Us Serve Rural and Remote Communities

Our stores play a vital role in serving northern communities. We offer excellent compensation and the opportunity to experience life in the north. Many successful operators have advanced from our stores. If you’re motivated for adventure and a meaningful career, explore what we offer. We welcome applicants eager to thrive professionally and personally while impacting communities across the North. Only those selected for an interview will be contacted.

Candidates must be willing to relocate across multiple northern regions of Canada. Relocation arrangements will be provided and paid for by the North West Company.

The North West Company proudly serves communities in northern Canada, Western Canada, rural Alaska, the South Pacific, and the Caribbean, offering a broad range of products and services focused on everyday needs.