Retail Store Manager

Stitch Happens; Chatham; On-site; CAD 60,000 - 80,000; Full time

Job summary

Stitch Happens is seeking a dedicated Store Manager for their Chatham location. The ideal candidate will oversee operations, manage inventory, and lead a team in providing exceptional customer service in a vibrant fabric store. This role combines leadership with a passion for sewing and crafting, offering a supportive environment for growth.

Benefits

Employee discount on store merchandise

Professional development and growth opportunities

Flexible scheduling

Qualifications

• Previous retail experience required.
• Excellent communication and interpersonal abilities.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Oversee daily store operations for efficiency.
• Manage inventory and organize incoming stock.
• Lead, train, and mentor store staff.

Skills

Organizational skills

Communication

Interpersonal abilities

Customer service

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Position:Store Manager - Chatham Location

Company:Stitch Happens

Hours:35 hours per week (includes Saturdays)

Compensation:$23.50 - $25.00 per hour

About Stitch Happens

Join our vibrant fabric store where creativity meets community! Stitch Happens is dedicated to providing quality fabrics, notions, and sewing machines to sewists of all skill levels. We pride ourselves on exceptional customer service and fostering a welcoming environment for all sewing enthusiasts.

Position Overview

We are seeking an experienced and motivated Store Manager to lead our team and oversee daily operations. The successful candidate will be responsible for ensuring smooth store operations while providing excellent customer service and maintaining our reputation as the go-to destination for sewing supplies.

Key Responsibilities

Store Operations:

• Oversee all daily store operations to ensure efficiency and profitability
• Manage opening and closing procedures
• Maintain store appearance, organization, and cleanliness standards
• Ensure compliance with company policies and procedures

Inventory Management:

• Receive, process, and organize incoming inventory
• Monitor stock levels and identify reorder needs
• Create orders for new products based on sales trends and customer demand
• Conduct regular inventory counts and maintain accurate records

Staff Management:

• Create and manage employee schedules to ensure adequate coverage
• Lead, train, and mentor store staff
• Foster a positive team environment and resolve workplace conflicts

Customer Service & Sales:

• Provide exceptional customer service and product expertise
• Assist customers with fabric selection, project planning, and product recommendations
• Demonstrate and sell sewing machines and related equipment
• Handle customer inquiries and complaints professionally
• Build lasting relationships with customers to encourage repeat business

Additional Duties:

• Maintain visual merchandising standards
• Process transactions and handle cash management
• Implement promotional activities and seasonal displays
• Perform other duties as assigned by ownership

Required Qualifications

• Previous retail experience required
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Proficiency with point-of-sale systems and basic computer skills
• Ability to lift up to 50 pounds and stand for extended periods
• Flexibility to work Saturdays as part of regular schedule
• High school diploma or equivalent

Preferred Qualifications

• Leadership or supervisory experience in retail environment
• Knowledge of sewing, quilting, or fabric crafts
• Experience with sewing machine sales or repair
• Post-secondary education in business, retail management, or related field

What We Offer

• Competitive hourly wage: $23.50 - $25.00 per hour
• Employee discount on store merchandise
• Opportunity to work in a creative, supportive environment
• Professional development and growth opportunities
• Flexible scheduling within operational needs

How to Apply

Interested candidates should submit their resume and a brief cover letter explaining their interest in the position and relevant experience. Please highlight any sewing or crafting background, as well as retail and leadership experience.

This position is located in our Chatham store at 167 King St W

Stitch Happens is an equal opportunity employer committed to creating an inclusive environment for all employees.