Retail Store Leader: Build Five-Star Service Team

David's Bridal, Inc.; Cambridge; Sur place; CAD 60 000 - 90 000; Plein temps

Résumé du poste

David is seeking a Store Manager to build a high-performing team, deliver world-class customer service, and exceed sales plans. You are a dynamic, attentive, and inspiring leader who mentors staff and builds strong relationships with customers.

You will manage shifts, drive payroll efficiency, monitor inventory, and foster a five-star shopping experience from floor to back office. The role requires hands-on leadership for 40 hours per week, including weekends, in a retail apparel environment.

Qualifications

• High School Diploma or degree.
• Four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Responsabilités

• Lead and model a customer-first culture across all roles.
• Assign shifts, review results, and provide feedback to maintain a five-star customer experience.
• Provide ongoing coaching and training to enhance selling skills and processes.
• Monitors payroll and ensures it fits the monthly budget and timesheets.
• Drive Total Monthly Income goals by execution of excellence for front of house and alterations.
• Oversee inventory, special orders, layaway, repairs and ensure first quality standards.
• Communicates daily sales goals and drives action through daily updates.
• Monitors performance and develops improvement plans through weekly discussions.
• Builds a strong bench and staffing to cover openings within 30 days.
• Other duties as assigned.

Formation

High School Diploma or degree

Four years retail management experience in apparel/specialty store

Experience with computerized POS system

Description du poste

As the Store Manager you will build and retain a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are adynamic, attentive, and inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.

Essential Job Functions:

Customer Focus
• Leads and models a customer first culture across all roles.
• Holds the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
• Providing ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

Analyzing and Decisions Making
• Responsible for the store payroll and ensure it does not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
• Leads the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.

Managing Performance
• Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
• Monitors individual team member performance and developing action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Builds a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
• Other duties as assigned.

Education & Credentials:
High School Diploma or degree.
Four years prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.

Work Hours and Physical Demands:
Full time hours Sunday through Saturday 40 hours a week
While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.