Retail Store Lead (Full Time) - Belleville, ON

Praxair; Belleville; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Store Lead in Belleville to enhance customer satisfaction through effective order processing and upselling of gases and welding products. This full-time role involves managing inventory, ensuring safety compliance, and providing exceptional service to customers. Join a dynamic team where every day presents an opportunity to learn and grow in a supportive environment. If you have a passion for customer service and a background in the welding industry, this is the perfect opportunity to make a significant impact in a thriving company.

Qualifications

• High school graduate or equivalent experience in industrial supplies or customer service.
• Proficient in a computer environment with Microsoft Office knowledge.

Responsibilities

• Efficiently process customer orders and inquiries for gases and welding products.
• Manage local inventory control and oversee dispatching of trucks.

Skills

Customer Service

Upselling

Inventory Management

Welding Knowledge

Safety Compliance

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Retail Store Lead (Full Time) - Belleville, ON

Major Responsibilities:

• Responsible for the efficient processing of customer orders, answer and respond to walk-in and telephone sales orders and product inquiries.
• Sell gases and welding products to walk-in and telephone customers.
• Emphasis on "Up selling" gases and other welding products to walk-in customers or over the phone.
• Process all cash, charge, and credit card orders and amending orders for invoicing.
• Maintain local inventory control and manage branch stock including surplus inventory for hard goods and cylinders.
• End of day, week, and month processes (SOX reports, the Big 5 Report, open orders, work bench).
• Process bank daily deposits and cash reconciliation.
• Accountable for shipping/receiving of customer orders and branch transfers.
• Assist customers with welding applications and products to ensure Linde products meet customer requirements.
• Provide assistance to the Territory Manager(s) in serving accounts.
• Schedule monthly safety meeting.
• Manage and oversee the dispatching of our trucks.
• Review & Submit monthly branch reports.
• Work closely with Operations and S&ES manager to ensure safety compliance within the branch.
• Ensure maintenance compliance for branch trucks and forklift are up to date.

Qualifications

Education:

• High school graduate or equivalent experience in an industrial supplies or customer service environment.

Experience:

• A work history focusing on customer satisfaction is a pre-requisite.
• Must have the ability to "up sell".
• Applicants preferred to have knowledge of the welding industry, process, etc.
• Proficient in a computer environment.
• Intermediate to advanced knowledge of Microsoft Office Suite.
• Experience working in a safety conscious team environment.
• Able to lift up to 60 pounds.

Working Environment:

• In-Store.