Retail Store Lead: Customer Experience & Merchandising

TJX Canada – Winners, Marshalls, HomeSense; Toronto; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Exclusive employee discounts

Comprehensive training and development

Associate and Family Assistance

Job summary

TJX Canada is seeking a Retail Store Coordinator to join Winners, HomeSense and Marshalls in Etobicoke, ON. You will lead and inspire to deliver outstanding customer experiences in a fast-paced retail environment.

The role emphasizes teamwork, customer focus, and strong task management. You will train associates, coordinate visual merchandising, and support store operations to strengthen our brand and drive performance.

Qualifications

• 1–2 years in retail or service experience.
• Strong collaboration and teamwork.
• Ability to manage multiple tasks in a fast-paced environment.
• Clear communication and time-management skills.

Responsibilities

• Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations with clear updates and team alignment.
• Plan, prioritize, and guide tasks while training Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service, promoting collaboration and improvement.
• Enhance the store’s brand and value strategy by creating eye-catching merchandise displays in key areas.

Skills

Customer service

Team collaboration

Task management

Communication

Job description

TJX Canada is seeking a Retail Store Coordinator to join Winners, HomeSense and Marshalls in Etobicoke, ON. You will lead and inspire to deliver outstanding customer experiences in a fast-paced retail environment.

The role emphasizes teamwork, customer focus, and strong task management. You will train associates, coordinate visual merchandising, and support store operations to strengthen our brand and drive performance.