Retail Store Associate - Rock View County, Cross Iron, 2037, Alberta, Canada

adidas AG; Calgary; On-site; CAD 21,000 - 29,000; Full time

Job summary

Adidas Canada Calgary store is seeking a dynamic team member to support sales and brand experience. You will engage customers, apply product knowledge, and contribute to achieving store KPIs with enthusiasm.

The role emphasizes building emotional connections with shoppers, delivering excellent service at the cash desk, and assisting with merchandising, stock replenishment, and loss prevention in a fast-paced retail environment.

Qualifications

• Must possess and consistently exhibit the competencies relative to the position.
• Knowledgeable in operating computers, POS systems, and MS Office.
• Ability to learn and adapt quickly in a fast-paced environment.
• Strong interpersonal and communication skills.
• Ability to operate independently and with discretion and work effectively under pressure.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members.
• Well-developed ability to speak, read, comprehend, and write English.
• Ability to maintain reliable and consistent attendance and punctuality.

Responsibilities

• Meet or exceed store targets by using all resources available within the store.
• Comply with store policies to maintain a safe shopping and working environment.
• Collaborate productively and respectfully with team members.
• Communicate a desire for ongoing learning and opportunities to improve performance.
• Make themselves available to support other team members when needed.
• Meet and exceed customer expectations and boost sales and Brand experience using adidas customer service model.
• Create an emotional connection with every customer as a passionate adidas Brand ambassador.
• Incorporate basic core and seasonal product knowledge into service approach.
• Maintain an appealing, easy-to-shop environment through visual merchandising and housekeeping.
• Minimize loss by maintaining sales floor awareness while serving customers.
• Complete sales transactions quickly and accurately with cash protection procedures.
• Use selling expertise to maximize add-on sales at the cash desk.
• May handle returns, refunds and exchanges to reinforce the customer experience.
• Ensure product offers are available by assisting with deliveries and replenishing the sales floor.
• Prioritize merchandise flow to maximize sales opportunities.

Skills

Customer service

Team collaboration

Communication

Interpersonal skills

English proficiency

Education

High school diploma or GED

Tools

POS systems

MS Office

Job description

Purpose:

Contributes to meeting or exceeding store sales and profit targets by:

• Peer to peer influencer and support for new joiners
• Champion individual uniqueness and celebrating the differences and similarities that bring us together.
• Passionately inspiring consumer loyalty to the brand.
• Contributes to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values.
• The core expectations include utilizing expertise and experience to; serve and sell to customers and achieving operational excellence.
• Support store operations and processes
• Role model a culture of consumer centricity within the store.

Key Accountabilities:

• Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store.
• Complies with store policies and procedures to maintain a safe shopping and working environment.
• Collaborates productively and respectfully with team members to meet or exceed store goals.
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.
• Makes themselves available to support other team members when needed
• Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model.
• Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
• Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s).
• Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards.
• Minimize loss by actively maintaining sales floor awareness while serving customers.
• Completes sales transactions quickly and accurately while adhering to cash protection procedures
• Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.
• May handle returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience.
• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
• Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.
• Ensures adequate supplies to create an effective stockroom environment (if applicable) and continually maintains this (including all merchandise) within and around the vicinity.

Knowledge, Capabilities and Experience:

• Must possess and consistently exhibit the competencies relative to the position.
• Knowledgeable in operating computers, POS systems, and various software packages including MS office.
• Ability to learn and adapt quickly in a fast-paced environment.
• Strong interpersonal and communication skills
• Ability to operate independently and with discretion and work effectively under pressure.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members
• Well-developed ability to speak, read, comprehend, and write English
• Ability to maintain reliable and consistent attendance and punctuality.
• Ability to understand and carry out oral and/or written instructions and request clarification if needed.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships team members.
• Well developed ability to speak, read, comprehend, and write English
• Ability to maintain reliable and consistent attendance and punctuality.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Qualifications:

• Must have or be pursuing a high school diploma or general education degree ( GED)
• 1 to 2 years experience working in a retail environment.
• Basic numeracy, literacy, and verbal communication skills.
• Must be 18 years of age or older.
• Ability and demonstration of career development