Adidas Retail Assistant Store Manager - Richmond, 2023, BC, Canada

Adidas; Vancouver; On-site; CAD 60,000 - 75,000; Full time

Job summary

Adidas in Vancouver is seeking a dedicated Store Manager to lead a high-performing team and deliver exceptional customer experiences. You will oversee daily store operations, optimize product flow, and align actions with brand standards to boost profitability.

You will coach staff, manage KPIs, ensure disciplined cash handling, and drive selling excellence through leadership and hands-on mentorship. This leadership role requires flexibility, strong communication, and a commitment to Adidas

Qualifications

• Excellent skills with personal computers, POS systems and MS Office.
• Knowledge of profit and loss statements and store KPIs to drive commercial decisions.
• Able to learn quickly in a fast-paced environment.
• Strong interpersonal and communication skills, including leadership in diverse groups.
• Ability to operate independently with discretion and under pressure.
• Fluent English: reading, writing and speaking.
• Willingness to travel domestically by car and air.

Responsibilities

• Allocate resources and organize processes within the assigned area to drive efficiency.
• Coordinate product replenishment from stockroom to sales floor to maximize offers.
• Oversee sales transactions and ensure fast, accurate processing with cash procedures.
• Minimize loss through active loss prevention measures.
• Maintain a safe shopping and working environment per company policies.
• Apply knowledge of retail KPIs to meet sales targets.
• Track performance data and adjust to improve productivity and efficiency.
• Coach and motivate team to maximize performance and customer experience.
• Train team on core and seasonal product knowledge and share best practices.

Skills

Interpersonal communication

Leadership

Customer service

Time management

Education

Bachelor's degree or equivalent

Tools

MS Office

POS systems

Job description

Purpose:

• Championing individual uniqueness and celebrating the differences and similarities that bring us together.
• Passionately inspiring consumer loyalty to the brand.
• Contributing to store profitability by ensuring KPIs are met or exceeded.
• Utilizing expertise and experience to serve and sell to customers, achieving operational excellence.
• Flawlessly executing store operations when responsible for product flow to and from sales floor and/or cashier procedures.
• Leading team members and coaching them on an excellent consumer experience.
• Assuming leadership responsibilities in the absence of the Store Manager.
• Role modelling a culture of consumer centricity within the store.

In addition to shared leadership responsibilities, you will have area(s) of priority in the four Pillars where you will be responsible for driving and influencing metrics.

• Selling and Service: Drive a consumer obsessed culture that makes Every Moment Matter for our customers.
• People: Cultivate a people first culture that attracts and retains top talent through individual and team development
• Operations: Support store systems and processes that drive operational excellence
• Visual Excellence: Provide a premium presentation by implementing and maintaining Brand Retail Standards.

You play a critical leadership role within your store, leading and developing both direct and indirect reports to positively impact the team, operations and profitability of the store.

Key Accountabilities:

• Allocates resources and organizes processes within assigned area of responsibility (Sales and Service, Operations, People, or Visuals) to drive efficiency and productivity in a variety of situations.
• Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.
• Oversees the completion of sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
• Minimizes loss by implementing, actively monitoring and tracking all loss prevention activities.
• Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.
• Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.
• Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.
• Coaches, motivates, and inspires individuals within area of responsibility to maximize and drive a performance culture.
• Exemplifies knowledge for customer service and boosts sales and Brand experience by using

• Guides and trains team members on basic core and seasonal product knowledge.
• Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty.
• Understands customer expectations and coaches team to meet or exceed them at all times.
• Actively supervises and coordinates team to ensure all customers receive the highest level of service.
• Actively collaborates and shares best practices to drive store team performance.
• Supports the recruitment, onboarding, training, and development of the store team.

Knowledge, Capabilities and Experience:

• Must possess and consistently exhibit the competencies relative to the position.
• Excellent Skills in operating personal computers, POS systems, and various software packages including MS office.
• Knowledge and understanding of profit and loss statement and store KPIs to make commercial decisions based on sound financial judgment.
• Ability to learn and adapt quickly in a fast-paced environment.
• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
• Ability to operate independently and with discretion and work effectively under pressure.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Well-developed ability to speak, read, comprehend, and write English
• Ability to maintain reliable and consistent attendance and punctuality.
• Ability and willingness to travel by car and air domestically.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Ability to maneuver around sales floor, stock room, work with and around cleaning chemicals, and lift/carry up to 35 lbs.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Qualifications:

• Must be 18 years or older.
• 4- year college degree or equivalent work experience preferred
• Minimum 18 months retail environment experience.
• Minimum 12 months people management experience.
• Advanced selling experience and comprehensive product, retail and industry understanding
• Ability to effectively communicate with customers and store personnel.
• Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.