Retail Store Sales Associate I - Richmond, 2023, British Columbia, Canada

adidas; Vancouver; On-site; CAD 32,000 - 42,000; Full time

Job summary

adidas Richmond is hiring a Retail Store Sales Associate I to assist customers in selecting adidas merchandise and provide product information. The role focuses on driving sales, maintaining the store, and handling transactions while upholding adidas service standards.

Fluency in English and French is required, with a high school diploma or GED and 3–6 months of retail experience preferred. The position is based in Richmond, BC, Canada, reporting to Store Manager.

Qualifications

• High school diploma or GED required or pursuing.
• Three to six months of retail experience preferred.
• Proficiency in English and French (verbal and written).

Responsibilities

• Assist customers in selecting adidas merchandise and explain product details.
• Provide product information on materials, technology, and functionality to customers.
• Drive sales using adidas selling techniques and in-store systems.
• Maintain store appearance and assist with replenishment and customer inquiries.

Skills

Customer service

Bilingual EN/FR

Cash handling

Communication

Education

High school diploma or GED

Tools

POS system

Job description

Retail Store Sales Associate I - Richmond, 2023, British Columbia, Canada

Department : Field Operations

Direct Reporting Line : Store Manager

Location:

GSMS Grade: P4

Purpose

Assist customers in determining which products and services best fit their needs and interest them in the merchandise. Promotes the sale of merchandise by meeting or exceeding standards for productivity. Maintains awareness of all product requirements and information, promotions and advertising. Maintains inventory and provides customer service. Accountable for accurate and complete sales transactions.

Key Responsibilities

Assists customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality.

Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.

Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available).

Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.

Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising.

Help to support and create a team environment by respecting co-workers.

Adheres to adidas’ brand values and Sales Associate competencies.

Assist with telephone duties.

Adheres to company policy and procedures relating to inventory control.

Other duties as required by store management.

Knowledge Skills and Abilities

Must possess and consistently exhibit the competencies relative to the position.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Ability to use a point of sale system/ Basic understanding of cash register functions and cash procedures.

Ability to exercise good judgment and decision-making skills.

Demonstrate excellent verbal and written communication skills.

Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.

Must be proficient in English & French (verbal and written)

Qualifications

Must have or be pursuing a high school diploma or general education degree (GED) . Three to six month’s retail experience is preferred.

Employee Signature: ____________________________

HEALTH & SAFETY DUTIES & RESPONSIBILITIES

The following are the duties and responsibilities of all adidas Canada full-time, seasonal-temporary and Fixed-Term workers:

Keep workplace safe and orderly.

Report all accidents, injuries, contraventions of the Act and unsafe conditions to the Supervisor / Manager.

Inspect immediate workplace daily and maintain to standards and report any hazards to Supervisor / Manager immediately.

Use and wear the personal protective equipment or clothing required by the Occupational health & Safety Act and / or the Company and shall not remove or make ineffective any protective device required by the regulations or by the Company without providing an adequate temporary protective device.

Work in compliance with the provisions of the Act and the Company safety policies.

Report to Supervisor / Manager the absence of, or any defect in, any equipment or protective devices of which s/he is aware, and which may endanger her/himself or another worker; and also, any hazard of which s/he knows.

Not use or operate any equipment, machine, device or thing or work in a manner that may endanger him/herself or any other worker, nor engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.

Know and employ established rules and procedures for handling hazardous materials, equipment and processes.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage. – Culture Starts With People, It Starts With You – By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.