Retail Security Supervisor – Lead Guards & Incident Response

Blackbird Security Inc.; North Bay; On-site; CAD 57,000 - 63,000; Full time

Job summary

Blackbird Security Inc. is seeking a dedicated Security Guard Supervisor in North Bay. The role involves leading a team of guards at a busy retail site, coordinating shifts, and ensuring adherence to client protocols and legal requirements.

You will oversee incident reporting, conduct briefings, and liaise with client representatives and law enforcement. The position requires Ontario licensing, use of force certification, and strong English communication.

Qualifications

• High school diploma or equivalent required.
• Ontario Security Guard Licence required.
• Use of Force certification required.
• Minimum 1 year of security leadership experience.
• Retail security experience mandatory.
• Arrest experience: at least 10 independent arrests and 10 team arrests.
• Strong English communication skills.
• Ability to work days, evenings, nights, weekends.

Responsibilities

• Oversee and coordinate daily activities of security guards at a high-traffic retail site.
• Conduct regular briefings with security personnel on shift expectations and client requirements.
• Monitor guard performance; provide on-the-job coaching and escalate concerns.
• Respond to incidents, emergencies, thefts, and disturbances; take action within legal permissions and policies.
• Prepare detailed incident and arrest reports, daily logs and shift summaries.
• Coordinate with clients and law enforcement to address security concerns and ensure satisfaction.
• Perform regular patrols to assess risk and monitor loss prevention.
• Plan scheduling and deployment to ensure adequate coverage at all times.
• Ensure compliance with Ontario's Private Security and Investigative Services Act and safety regulations.
• Train and orient new security personnel on site procedures and policies.

Skills

Leadership

Communication

Education

High School Diploma or equivalent

Ontario Security Guard Licence

First Aid & CPR

Tools

Use of Force Certification

Job description

Blackbird Security Inc. is seeking a dedicated Security Guard Supervisor in North Bay. The role involves leading a team of guards at a busy retail site, coordinating shifts, and ensuring adherence to client protocols and legal requirements.

You will oversee incident reporting, conduct briefings, and liaise with client representatives and law enforcement. The position requires Ontario licensing, use of force certification, and strong English communication.