Retail - Sales Representative

Wireless DNA Inc; Toronto; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive base compensation plus Lu/

Job summary

Wireless DNA Inc. is seeking a Sales Associate to be the first contact with customers, build relationships, and promote Rogers and Fido services. The role emphasizes teamwork, strong energy, and meeting monthly sales objectives in a fast-paced environment.

Base compensation plus lucrative commission, comprehensive health and dental plan, employee discounts, and growth opportunities are offered, with an inclusive workplace culture and on-site parking. Bilingual skills are a plus.

Qualifications

• Customer service experience required.
• Ability to learn about new products and promotions.
• Strong communication and rapport-building skills.
• Able to multi-task in a fast-paced environment.
• Willing to work a flexible schedule.

Responsibilities

• Demonstrate and deliver superior customer service while de-escalating issues and providing alternative advice.
• Be proactive in learning about new products and promotions.
• Utilize digital tools and systems to interact with customers.
• Meet and exceed monthly sales targets and objectives.
• Collaborate with team members to provide solutions and communicate updates or changes.

Skills

Customer service

Sales

Team player

Communication

Job description

About Us:
Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 25 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We have 38 different locations across the Greater Toronto area, including one at the Toronto Pearson airport.

We are passionate about innovation and believe that the best road to success lies through growth and happiness of our employees.

About this Role:
Our Sales Associates are key players who reflect our brand by being the first point of contact with our customers. They are experts in building strong customer relationships and maintaining customer loyalty by constantly answering questions, pitching services and providing advice on the most suitable devices and plans. Most of all they are strong team players who demonstrate a high level of energy and support each other to meet monthly objectives and strive as a team.

Why work at Wireless DNA:

• Competitive base compensation plus lucrative Commission
• Comprehensive health and dental plan
• Great Employee Referral Program
• Opportunities to grow and develop your career
• Great culture, with a diverse and inclusive Workplace
• Employee discounts across Rogers & Fido services
• Parking available on site
• Monthly birthday recognition, acknowledgement, and celebrations
• Opportunity to give back to the community through volunteering / participating in company events

In this role you will:*

• Demonstrate and deliver superior and consistent customer services, while taking ownership of problems by de-escalating any issues and providing alternative advice
• Be pro-active to learning about the launch of new company products and services by keeping yourself up to date with all promotions in a timely manner
• Utilize digital tools and systems to interact with our customers
• Meet and exceed key performance metrics by regularly reviewing monthly sales targets and the percent to objective
• Collaborate well with team members to provide alternative solutions to problems while effectively communicating any updates or changes to processes and procedures
• Be able to work a varied and flexible schedule(Monday – Sunday)
• Pay - $17.60 plus commission

You are someone who:

• Always maintains a positive attitude when dealing with customers
• Has demonstrated past customer service experience
• Enjoys building rapport with customers
• Ensures that customers understand our products and services
• Is comfortable taking ownership, showing initiative, and taking lead
• Ability to multi-task in a fast-paced environment
• Can handle challenging feedback and stay self-motivated to achieve results
• Takes pride in their work environment and acts as a brand ambassador
• Preferred language: Spanish/ French/ Filipino would be an asset

It is the policy of Wireless DNA to provide reasonable accommodations for qualified persons with disabilities who are applicants for employment. If you need assistance or accommodations to interview because of a disability, please inform the Recruiter (Human Resources) in advance. Employment opportunities will never be denied to anyone because of the need for an accommodation.