Retail - Sales Representative

Wireless DNA Inc.; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

Wireless DNA Inc. is seeking a Sales Associate in Toronto to enhance customer relationships and drive sales. In this role, you will provide outstanding service while working collaboratively with your team in a dynamic environment. Join a company that values innovation and employee growth, with numerous opportunities for career advancement.

Benefits

Comprehensive health and dental plan

Great Employee Referral Program

Opportunities for career growth

Diverse and inclusive workplace culture

On-site parking available

Monthly recognition celebrations

Community volunteer opportunities

Qualifications

• Positive attitude towards customer interactions.
• Ability to build rapport with customers.
• Self-motivated and driven to achieve results.

Responsibilities

• Deliver superior customer service and solve issues effectively.
• Stay updated on new products and promotions.
• Collaborate with team members to enhance customer experience.

Skills

Customer Service

Teamwork

Adaptability

Initiative

Multi-tasking

Job description

444 Yonge St, Toronto, ON M5B 2H4, Canada

Job Description

Posted Friday, May 30, 2025 at 4:00 a.m.

About Us:
Wireless DNA is an authorized exclusive Rogers and Fido dealer with over 25 years in the industry with an award-winning network of stores to bring the best and the latest in telecommunication technology. We have 38 different locations across the Greater Toronto area, including one at the Toronto Pearson airport.

We are passionate about innovation and believe that the best road to success lies through growth and happiness of our employees.

About this Role:
Our Sales Associates are key players who reflect our brand by being the first point of contact with our customers. They are experts in building strong customer relationships and maintaining customer loyalty by constantly answering questions, pitching services and providing advice on the most suitable devices and plans. Most of all they are strong team players who demonstrate a high level of energy and support each other to meet monthly objectives and strive as a team.

Why work at Wireless DNA:

• Comprehensive health and dental plan
• Great Employee Referral Program
• Opportunities to grow and develop your career
• Great culture, with a diverse and inclusive Workplace
• Parking available on site
• Monthly birthday recognition, acknowledgement, and celebrations
• Opportunity to give back to the community through volunteering / participating in company events

In this role you will:*

• Demonstrate and deliver superior and consistent customer services, while taking ownership of problems by de-escalating any issues and providing alternative advice
• Be pro-active to learning about the launch of new company products and services by keeping yourself up to date with all promotions in a timely manner
• Utilize digital tools and systems to interact with our customers
• Meet and exceed key performance metrics by regularly reviewing monthly sales targets and the percent to objective
• Collaborate well with team members to provide alternative solutions to problems while effectively communicating any updates or changes to processes and procedures
• Be able to work a varied and flexible schedule(Monday – Sunday)

You are someone who:

• Always maintains a positive attitude when dealing with customers
• Enjoys building rapport with customers
• Ensures that customers understand our products and services
• Is comfortable taking ownership, showing initiative, and taking lead
• Ability to multi-task in a fast-paced environment
• Can handle challenging feedback and stay self-motivated to achieve results
• Takes pride in their work environment and acts as a brand ambassador

It is the policy of Wireless DNA to provide reasonable accommodations for qualified persons with disabilities who are applicants for employment. If you need assistance or accommodations to interview because of a disability, please inform the Recruiter (Human Resources) in advance. Employment opportunities will never be denied to anyone because of the need for an accommodation.

444 Yonge St, Toronto, ON M5B 2H4, Canada