Retail Sales Lead

Stichting Mission on Wheels; Vaughan; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Health Spending Account

Employee discounts on all our gear

Access to staff gym

Every other Friday off during non-peak

Job summary

Bells of Steel in Toronto is seeking a Retail Sales Lead to run the day-to-day operations of our Toronto showroom. You’ll lead by example, combining product knowledge, sales ability, and operational ownership to keep the showroom running smoothly.

This is an in-person role based in Toronto, where core hours are Monday to Friday 9:30am to 6:00pm, with the availability to work one Saturday and one Sunday per month to support showroom traffic and events.

Qualifications

• 2 years of leadership experience.
• 2 years of retail sales experience.
• A strong knowledge of fitness equipment would be an asset.

Responsibilities

• Assisting customers with product selection and sharing product knowledge.
• Delivering an excellent in-store customer experience.
• Overseeing the day-to-day operations of the showroom.
• Supervising and supporting showroom sales associates.
• Upselling customers and helping them find the right equipment.
• Handling inbound and outbound calls with customers.
• Responding to customer inquiries and tickets.
• Helping develop and coach the showroom team.
• Ensuring the showroom is clean, organized, and well stocked.
• Occasionally assisting the warehouse team when needed.

Skills

Leadership experience

Retail sales

Fitness equipment knowledge

Tools

Gorgias

Click-Up

Bright Pearl

Job description

About the role

Is “I’ll figure it out and get it done” your personal motto — and are you ready to help a team live by it too?

Are you passionate about fitness and a bit of a gear nerd with strong knowledge of strength equipment?

Bells of Steel is a rapidly growing e-commerce company selling fitness equipment across Canada and the USA. We are looking for a Retail Sales Lead to run the day-to-day operations of our Toronto showroom.

This is a junior leadership role responsible for overseeing the showroom, supporting and supervising sales associates, and ensuring customers have an outstanding experience when visiting our location.

You’ll lead by example — combining strong product knowledge, sales ability, and operational ownership to keep the showroom running smoothly.

This is an in-person role based in our Toronto location , where the core hours are Monday to Friday schedule, 9:30am to 6:00pm** ,** with the availability to work one Saturday and one Sunday per month to support showroom traffic and events.

Experience with email ticketing software is an asset, as well as being comfortable speaking with customers over the phone. You should also be willing to lend a hand in the warehouse and get your hands dirty when needed.

What you’ll do

• Assisting customers with product selection and sharing product knowledge
• Delivering an excellent in-store customer experience
• Overseeing the day-to-day operations of the showroom
• Supervising and supporting showroom sales associates
• Upselling customers and helping them find the right equipment
• Handling inbound and outbound calls with customers
• Responding to customer inquiries and tickets
• Helping develop and coach the showroom team
• Ensuring the showroom is clean, organized, and well stocked
• Occasionally assisting the warehouse team when needed

Some of the software you’ll be using:

• Gorgias
• Click-Up
• Bright Pearl

Qualifications

• 2 years of leadership experience
• 2 years of retail sales experience
• A strong knowledge of fitness equipment would be an asset

What’s In It For You

• $55,000–$60,000 base salary, depending on experience
• Health Spending Account
• Employee discounts on all our gear
• Access to our staff gym
• Every other Friday off during our non-peak season (February to October)