Retail Sales Associate

Bells of Steel Inc.; Vaughan; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Health spending account

$1,000 toward Bells of Steel equipment

Free parking at Vaughan location

Permanent, full-time position

Job summary

Bells of Steel Inc. in Toronto is seeking a Sales Associate for the Vaughan showroom to help customers select fitness equipment and share expert knowledge with confidence.

You will upsell, answer inbound and outbound calls, and contribute to a fast-paced, friendly team environment while supporting occasional warehouse tasks as needed.

Qualifications

• Self-starter with minimal supervision and strong problem-solving instincts.
• Experience with email ticketing is a plus; comfortable handling phone calls.
• Willing to pitch in around the warehouse when needed.

Responsibilities

• Assist customers with product selection and share knowledge.
• Upsell customers using product knowledge.
• Handle inbound and outbound calls.

Skills

Self-starter

Problem-solving

Phone support

Email tickets

Warehouse help

Tools

ClickUp

Bright Pearl

Job description

Is "I'll figure it out and get it done" your personal motto? Are you passionate about fitness and a "gear nerd" and have extensive knowledge of fitness equipment?

We're a rapidly growing e-commerce company selling fitness equipment across Canada and the USA and we are in need of another person to work in our Toronto Showroom as a sales associate.

What's in it for you

• Permanent, full time position
• Health spending account
• $1,000 toward your own Bells of Steel equipment
• Accessible location in Vaughan, with free parking available
• Great working environment opportunities to work independently and as part of the team

What you'll do

• Assisting customers with product selection and dropping knowledge bombs
• Using product knowledge to upsell customers
• Handling inbound and outbound calls

Some of the softwares you'll be using

• ClickUp
• Bright Pearl

Who you are

• A self-starter who thrives with little to no supervision and strong problem-solving instincts
• Experience with email ticketing software is an asset, and you're comfortable handling phone calls
• Willing to pitch in around the warehouse and get your hands dirty when needed

The schedule & location

This role is based in our Toronto location, where the core hours are Tuesday to Saturday from 9:30am to 6:00pm.

About Bells of Steel Inc.

At Bells of Steel, our mission is to make fitness and strength training approachable, affordable, and fun. We design and manufacture high-quality strength and exercise equipment for home gym owners and fitness professionals, helping people of all experience levels achieve their goals.

We’re not your typical fitness equipment brand. We’re down-to-earth, a little cheeky, and focused on making fitness more rewarding and less intimidating. If you enjoy a fast-paced, no-BS environment and want to help shape the future of strength training, you’ll fit right in.

Our Core Values: A.C.T.

Adaptability – Raise the Bar

We challenge the status quo, learn quickly, and continuously improve. We embrace change, seek better ways of working, and take initiative to drive results.

Customer Centricity – Always Spot the Customer

Everything we do is focused on helping our customers succeed. We lead with empathy, build trust through action, and create value for both external and internal customers.

Teamwork – We Win Together

We operate with honesty, transparency, trust, and respect. We collaborate openly, take shared ownership of outcomes, and succeed as a team.