Retail Sales Consultant (Full Time)

Mister Safety Shoes Inc.; St. Catharines; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits after 90 days

Employee Assistance Program

Training and development

Career advancement opportunities

Team oriented culture

Job summary

Mister Safety Shoes Inc. in St. Catharines is hiring a Full-Time Retail Associate to join our team. You will engage customers with a consultative approach, recommend appropriate safety footwear, and work toward sales goals while providing exceptional service.

We offer a starting pay of 17.95 CAD per hour plus opportunities for sales and productivity bonuses, with health benefits and an Employee Assistance Program after 90 days. Training is provided to help you succeed and grow within the company.

Qualifications

• Customer service experience and a helpful attitude are essential.
• Strong communication skills and the ability to build rapport with customers.
• Sales-focused approach with a friendly, can-do mindset.
• Ability to work effectively in a fast-paced team environment.
• Attention to detail and accuracy when processing transactions.

Responsibilities

• Connect with customers, understand their needs, and recommend suitable products.
• Work toward individual and store sales targets and productivity goals.
• Explain product features, benefits, fit, and available services.
• Build customer relationships through friendly, responsive service; handle questions and concerns or escalate as needed.
• Process purchases, returns, and other transactions using the POS system accurately.
• Maintain organized product displays and store presentation.
• Receive, unpack, and organize shipments and inventory; prepare and dispatch orders on time.
• Collaborate with teammates to keep a welcoming, organized, safe, and high-performing store.

Skills

Customer service

Sales oriented

Communication

Teamwork

Attention to detail

POS system proficiency

Education

High school diploma or equivalent

Tools

POS system

Job description

Location: St. Catharines - Glendale Ave & Tremont Dr
Compensation: $17.95/hour + Sales & Productivity Bonuses
Schedule: Full-Time | 35–42 hours per week

“Better Workdays Start Here” is Mister Safety Shoes’ mission for both its customers and its team members. We are a proudly Canadian owned and operated company that specializes in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and ‘shoemobiles’. The values of caring, respect, and exceptional service start with our team. It’s a philosophy we live throughout the company, making workdays better for each other and our customers.

We are currently looking for 1 Full-Time Retail Associate to join our St. Catharines location.

What Makes This Role Different?

We use a consultative sales approach to understand customers’ workplace needs, recommend suitable products, and build lasting relationships while working toward sales goals.

Safety footwear experience is not necessary. We'll provide the product knowledge and training you need to become a trusted resource for our customers.

What We Offer

• Pay: $17.95/hour to start, plus opportunities to earn sales and productivity bonuses.
• Benefits: Health benefits and Employee Assistance Program access after 90 days.
• Scheduling: Schedules posted two weeks in advance.
• Holidays off: Closed on all statutory holidays, including Boxing Day.
• Training: Product knowledge and training to help you succeed.
• Growth: Professional development and internal advancement opportunities.
• Team culture: A supportive workplace where contributions are valued, recognized, and rewarded.

What You'll Do

• Connect with customers, understand their needs, and recommend suitable products using consultative selling techniques.
• Work toward individual and store sales targets and productivity goals while following sales and service standards.
• Learn and explain product features, benefits, fit, and available services.
• Build customer relationships through friendly, responsive service; resolve questions and concerns or escalate when appropriate.
• Process purchases, returns, and other transactions accurately using the Point-of-Sale (POS) system.
• Maintain organized product displays and store presentation.
• Receive, unpack, and organize shipments and inventory, and prepare and dispatch customer orders accurately and on time.
• Work with teammates to maintain a welcoming, organized, safe, and high-performing store.

What We're Looking For

We're looking for someone who is customer-focused, dependable, motivated, and eager to learn, with:

• Retail, sales, customer service, or hospitality experience is an asset; a great attitude and willingness to learn are just as important.
• Strong customer service and communication skills, with the ability to build rapport with a wide range of customers.
• A sales-focused, solutions-oriented approach and a genuine interest in helping people.
• Ability to work effectively in a fast-paced team environment.
• Attention to detail and a commitment to accuracy.
• Confidence using computers, POS systems, scanners, and other retail technology.
• A high school diploma or equivalent is preferred.

Availability & Physical Requirements

To be successful in this role, you must be able to:

• Work 35–42 hours per week, including weekdays, evenings, and weekends.
• Work weekday shifts as late as 8:30 p.m. and weekend shifts as late as 6:30 p.m.
• Stand and move in a wide range of motion comfortably for extended periods throughout your shift.
• Bend, turn, reach, and climb ladders safely when required.
• Lift and carry objects weighing up to 50 lbs with assistance.

Why Mister Safety Shoes? Better Workdays Start Here!

Mister Safety Shoes has been recognized as a Great Place to Work® for four consecutive years and has been recognized among Canada's Best Workplaces™.

Ready to Make Better Workdays Happen?

We use AI tools during portions of our selection and assessment process, including assisting with resume screening, skills assessments, and evaluating application responses. Our human hiring team reviews all AI-assisted evaluations to support fair and thoughtful hiring decisions.

Mister Safety Shoes is an equal opportunity employer and welcomes applications from qualified and eligible candidates. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to support your needs.