Retail Sales Associate - Mont Blanc

Gap Inc.; Whistler; On-site; CAD 22,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in delivering exceptional customer service. In this role, you will connect with customers, providing them with valuable product knowledge and style suggestions, all while enhancing their shopping experience. You will be instrumental in promoting brand loyalty and ensuring operational excellence. If you are a proactive communicator who thrives in a dynamic environment and enjoys helping others, this opportunity is perfect for you. Join a team that values continuous improvement and customer engagement, and make a meaningful impact in the retail space.

Qualifications

• Strong communication skills and ability to engage with customers.
• Problem-solving skills focused on continuous improvement.
• Courteous and professional in handling customer interactions.
• Able to learn procedures through on-the-job training.

Responsibilities

• Provide excellent customer service and brand expertise.
• Assist customers with merchandise and loyalty programs.
• Offer style and outfit suggestions using mannequins and displays.
• Promote loyalty by educating customers about loyalty programs.
• Support omni-channel experiences and smooth checkout processes.
• Assist on sales floor, fitting rooms, and back-of-house as needed.
• Be courteous and responsive to internal and external requests.
• Exchange and verify job-related information to provide support.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Utilization

Tech-savvy / basic information-gather

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• Become an expert in the brand's selling behaviors, leveraging these behaviors with every customer to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Be courteous and responsive to internal and external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Able to handle customer interactions and potential issues or concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.