Retail Sales Associate - Metropolis

Gap Inc.; Burnaby; On-site; CAD 21,000 - 26,000; Full time

Job summary

Gap Inc. in Burnaby is seeking a Brand Associate to bring the brand to life for customers through outstanding service and product knowledge. You’ll educate customers, drive loyalty, and deliver a best-in-class experience across in-store and digital channels.

You’ll collaborate with leadership to meet personal and store goals, assist on the sales floor and stock areas, and maintain a clean, organized workspace while handling all customer interactions professionally.

Qualifications

• Excellent communication with customers and team members.
• Customer-focused service in a fast-paced retail environment.
• Willingness to work flexible shifts including evenings and weekends.
• Ability to learn and use retail technology for sales and loyalty programs.
• Problem-solving mindset with a proactive attitude.

Responsibilities

• Consistently treat all customers and employees with respect.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting rooms, cash wrap, back of house as required.
• Keep work areas neat, clean and organized.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Good communicator

Customer focus

Flexible schedule

Retail knowledge

Problem solving

Tech savvy

Lift 30 lbs

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.