Retail Sales Associate - Market Mall

Old Navy; Calgary; On-site; CAD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Donations and volunteer matching

RRSP

Employee stock purchase plan

Medical, dental, vision, life

Virtual health care

Parental/maternity top up

More benefits

Equal opportunity employer

Job summary

Old Navy invites passionate individuals to join our Calgary store as Brand Associates. You’ll engage customers, educate on products and loyalty programs, and deliver a best-in-class experience across in-store and digital channels.

You’ll support daily store operations, maintain a clean environment, and help drive sales with a friendly, solution-focused approach. Flexible schedule availability is preferred.

Qualifications

• Excellent customer service and communication skills.

Responsibilities

• Engage with customers to deliver a best-in-class experience.
• Educate customers about products and loyalty programs.
• Use omnichannel tools to enhance the shopping experience.
• Support store operations across sales floor, fitting room, and cash wrap.
• Maintain a neat and organized work area.
• Handle customer interactions courteously and professionally.
• Assist with operational processes to drive store goals.

Skills

Customer Service

Communication

Teamwork

Retail Knowledge

Problem Solving

Education

High school diploma or equivalent

Tools

POS system

Registers / checkout tools

Mobile devices (apps)

Job description

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.


• Promote loyalty by educating customers about our loyalty programs.


• Seek out and engage with customers to drive sales and service using suggestive selling.


• Enhance customer experience using all omnichannel offerings.


• Be accountable to personal goals which contribute to overall store goals and results.


• Support sales floor, fitting room, cash wrap, back of house, as required.


• Maintain a neat, clean and organized work center.


• Handle all customer interactions and potential issueseturns courteously and professionally.


• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.


• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.


• Passionate about retail and thrive in a fastpaced environment.


• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.


• To be considered for this role, applicants must:


• Be at least 16 years of age.


• Be legally authorized to work in Canada.


• Not require current or future employment sponsorship to work in Canada.


• Be willing to learn and use technology tools, including mobile devices, apps, and registers, used in day-to-day operations.


• Be available to work a flexible schedule based on business needs, including evenings, weekends, and holidays, with or without reasonable accommodation.


• Be able to perform the essential functions of the role, including standing, walking, moving throughout the store, and lifting up to 30 pounds, with or without reasonable accommodation.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.


• Competitive Paid Time Off plans.*


• Company match for donations and volunteer time*


• Registered Retirement Savings Plan


• Employee stock purchase plan.*


• Medical, dental, vision and life insurance.*


• Virtual health care 24/7*


• Maternity/Parental Top Up.*


• See more of the benefits we offer.


• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.