Retail Sales Associate — Elevate Customer Experience & Tech

Staples Canada; Boucherville; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Staples Canada in Boucherville, Quebec is seeking a customer‑focused associate to deliver outstanding service and contribute to sales across furniture, technology and supplies. You will support merchandising, signage, and store standards while working with a collaborative team to meet store goals.

The role emphasizes transactional proficiency at the POS, de‑escalation skills for complex customer interactions, and maintaining a safe, organized shopping environment that reflects our brand values.

Qualifications

• Experience in retail or customer service preferred.
• Ability to upsell and recommend products.
• Strong communication and interpersonal skills.

Responsibilities

• Engage with customers and tailor product recommendations using the selling model.
• Handle transactions at the POS including shipping and marketing tools.
• Calmly de-escalate and assist in complex customer situations or refer to a supervisor.
• Maintain a clean and safe store environment and ensure demos are functional.

Skills

Customer service

Sales experience

Communication skills

Team collaboration

Job description

Staples Canada in Boucherville, Quebec is seeking a customer‑focused associate to deliver outstanding service and contribute to sales across furniture, technology and supplies. You will support merchandising, signage, and store standards while working with a collaborative team to meet store goals.

The role emphasizes transactional proficiency at the POS, de‑escalation skills for complex customer interactions, and maintaining a safe, organized shopping environment that reflects our brand values.