Retail Sales Associate - Cottonwood Mall

Old Navy; Chilliwack; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Brand Associate who is passionate about retail and excels in customer service. In this dynamic role, you will engage with customers, promote loyalty programs, and enhance their shopping experience using an omni-channel approach. Your ability to communicate effectively and work collaboratively with your team will be essential in achieving store goals. This position offers the opportunity to thrive in a fast-paced environment while contributing to a positive work culture. If you are a problem solver eager to learn and grow, this is the perfect role for you.

Qualifications

• Strong communication skills to engage with customers and team.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service to enhance brand loyalty.
• Support various store operations including sales floor and fitting room.

Skills

Customer Service

Communication Skills

Problem Solving

Retail Technology Usage

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.