Customer Service Sales Representative

Insight Global; Chilliwack; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading company in the retail sector is looking for a Sales Associate in Chilliwack. This entry-level role offers a salary range of CAD 50,000 to CAD 55,000 annually and involves converting leads into sales using effective communication and consultative selling techniques. The position requires working onsite five days a week as the office moves to Vancouver. The ideal candidate will have strong communication skills and a willingness to learn.

Qualifications

• 0 - 1+ years experience in sales or customer service role.
• Strong verbal communication and active listening skills.
• Basic understanding of consultative selling techniques.

Responsibilities

• Convert leads generated by marketing into sales.
• Guide potential customers through a consultative sales process.
• Maintain detailed records of customer interactions.

Skills

Verbal Communication

Active Listening

Consultative Selling Techniques

Overcoming Objections

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $55,000.00/yr

Salary: $55,000 (some flex)

-- Office will be eventually moving to Vancouver in 2 months (will need to be able to commute)

• Ideally looking for someone who lives between Chilliwack and Vancouver

Start Date: ASAP

Interview Process: 2 round interview process

Onsite: 5 days a week

Type: PERM

Looking for someone interested in getting into sales!

Requirements:

• 0 - 1+ years experience in sales or customer service role
• Strong verbal communication and active listening skills to build trust.
• Basic understanding of consultative selling techniques for high-ticket items.
• Ability to overcome objections with persuasive and professional responses.

Plusses:

-Previous experience in e-commerce, luxury goods, or home improvement products

D2D:

Insight Global is seeking a Sales Associate to join a client. The role involves converting leads generated by the marketing team into sales through various communication channels. It requires guiding potential customers through a consultative sales process to identify their needs and recommend tailored solutions. This will be onsite 5 days a week.

Responsibilities:

1. Inbound Sales Focus: Convert leads generated by the performance marketing team through chat, phone, and email into sales. Campaigns are planned, run and executed by the marketing team which provides leads to the sales team.

2. Customer Needs Assessment: Guide potential customers through a consultative sales process, identifying their needs, preferences, and budgets to recommend tailored solutions.

3. Product Expertise: Develop a deep understanding of the product range, including features, benefits, and optional add-ons like screens, lighting, or smart control units.

4. Upselling & Cross-Selling: Proactively suggest relevant upgrades (e.g. motorized options) to increase average order value.

5. CRM Management: Maintain detailed records of customer interactions, ensuring accurate documentation of preferences, objections, and next steps. Leadsheet for now.

6. Sales Follow-Up: Execute timely follow-ups to close undecided leads or address remaining concerns.

7. Sales Exhibitions: Attend relevant exhibitions and events to showcase our products, sell to customers, and increase brand exposure.

8. Competitor Knowledge: understand the difference between main competitors and be able to communicate them effectively to customers. Raise awareness about new competitors.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail

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