Retail Sales Associate (Advisor) - Part Time

MEC; Whistler; On-site; CAD 27,000 - 28,000; Part time

Benefits offered by this job

Staff discount and pro deals

Health benefits (medical and dental)

Life insurance

RRSP retirement savings plan

Paid sick days

Tuition reimbursement

Paid volunteerism

Training and product knowledge

Competitive pay increases

Job summary

MEC in Whistler is seeking an Advisor to deliver exceptional member service by matching people with gear and sharing firsthand product experience. You’ll help with store upkeep, inventory support, and event promotion, while growing knowledge about outdoor gear.

This role emphasizes teamwork, a genuine outdoors ethos, and a willingness to learn. Availability includes weekends, with a focus on providing a great member experience in a vibrant outdoor store.

Qualifications

• Previous retail or customer service experience is a plus, not a must.
• You like working with a diverse, inclusive, hands-on, collaborative team.
• You’re curious about gear and want to learn more – we’ll provide training to build your skills.

Responsibilities

• Chat with members about products and connect them with what they’re looking for.
• Ask open-ended questions to understand members’ needs.
• Share product knowledge and industry-leading advice on gear, including your personal recommendations.
• Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
• Help behind the scenes to organize inventory and get members the products they need.
• Spread the word about MEC events and services.
• Learn about new products, technology and features (including sustainability).
• Above all, help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

Skills

Customer service

Product knowledge

Teamwork

Willingness to learn

Job description

Why Join MEC?

MEC is expanding! Join us on this new adventure as we're looking for passionate and knowledgeable outdoor enthusiasts to help bring our newest store to life in Whistler. MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures – and as an Advisor, you’ll be there to help make it happen.

The role

As an Advisor, you’ll make MEC a great place to visit. You’ll give exceptional member service by matching people with gear that suits their needs, and you’ll share your real-world experience about products. You’ll help in other ways too, like visual merchandising or lending a hand to other staffers, and you’ll also have a chance to grow and try new things. If you love the outdoors, learning about gear and connecting with people, this is the role for you.

What a day in the life looks like:

• Chat with members about products and connect them with what they’re looking for.
• Ask open-ended questions to understand members’ needs.
• Share product knowledge and industry-leading advice on gear, including your personal recommendations.
• Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
• Help behind the scenes to organize inventory and get members the products they need.
• Spread the word about MEC events and services.
• Learn about new products, technology and features (including sustainability).
• Above all, help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

You might be who we’re looking for if:

• You like working with a diverse, inclusive, hands-on, collaborative team.
• You’re passionate about the outdoors. Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset.
• You want to connect people with quality products to encourage active outdoor lives.
• You’re a “can do” person who likes to learn new things.
• Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
• You have a good natured, outgoing welcoming vibe and genuinely like helping people.
• Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience.
• You can lift 50 lb. and walk 10,000 steps per day.
• Previous retail or customer service experience is a plus, not a must.
• You’re curious about gear and want to learn more – we’ll provide training to build your skills.

Availability

• Full, availability on Saturday or Sunday and two other weekdays.

What do we offer:

• More than just a job. We love what we do, and we offer to share our passion for outdoors.
• Competitive hourly rate and clear pay increase program
• Part Time hours ( minimum 15 hours per week)
• Staff discount and pro deals (amazing deals straight from vendors).
• The chance to spend time with your peers through field experience programs, and to live our purpose to get active outside.
• Lots of training and product knowledge.
• Competitive benefit package includingHealth benefits (medical and dental), life insurance, Employee matching group Retirement Savings Plan (RRSP).
• Paid sick days.
• Tuition reimbursement program to expand your knowledge and skills.
• Paid volunteerism,
• Growth opportunities.
• An amazing, collaborative team – people are what makes MEC an incredible place to work.

Compensation

• This role ranges from $19.35 to $20.20, dependent on skills, experience, and certifications, with flexibility for candidates who bring additional relevant experience.