Retail Sales Associate (Advisor) - Full Time

MEC; Whistler; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Staff discount

Pro deals

Health benefits

RRSP

Job summary

MEC in Whistler is seeking an Advisor to help members find gear and plan outdoor adventures. You’ll use your experience to match needs with products and provide practical recommendations, while contributing to friendly, informative service.

You’ll work with teammates to keep the store organized, support merchandising, and share enthusiasm for outdoor activities with customers and colleagues alike.

Qualifications

• Strong customer service experience in retail.
• Knowledge of gear for camping, cycling and outdoor activities is a plus.
• Able to connect customers with the right products and share practical advice.

Responsibilities

• Chat with members about products and connect them with what they’re looking for.
• Ask open-ended questions to understand members’ needs.
• Share product knowledge and industry-leading advice on gear.
• Be part of a team that keeps the store in tip-top shape.
• Help behind the scenes to organize inventory and assist events and services.

Skills

Customer service

Product knowledge

Outdoor enthusiasm

Communication

Tools

POS systems

Stock management

Job description

Why Join MEC?

looking for passionate and knowledgeable outdoor enthusiasts to help bring our newest store to life in Whistler.

MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures – and as an Advisor, you’ll be there to help make it happen.

Why Join MEC?

MEC is expanding! Join us on this new adventure as we’re looking for passionate and knowledgeable outdoor enthusiasts to help bring our newest store to life in Whistler.

MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures – and as an Advisor, you’ll be there to help make it happen.

As one of our founding team members, you'll have a unique opportunity to help shape the culture, build meaningful connections within the local outdoor community, and bring MEC's purpose and values to life from day one in one of the world's most iconic mountain destinations.

Whether members are planning their first camping trip, gearing up for a multi-day backcountry adventure, or heading out for a weekend ride, you’ll use your outdoor experience and product expertise to help them find the right gear and feel confident getting outside.

You’ll work alongside people who genuinely love the outdoors and care about helping others enjoy it too. At MEC, coworkers often become ski partners, climbing buddies, and friends beyond the store.

This isn't just an opportunity to join MEC. It's an opportunity to help build something special from the ground up in Whistler.

The role

As an Advisor, you’ll make MEC a great place to visit. You’ll give exceptional member service by matching people with gear that suits their needs, and you’ll share your real-world experience about products. You’ll help in other ways too, like visual merchandising or lending a hand to other staffers, and you’ll also have a chance to grow and try new things. If you love the outdoors, learning about gear and connecting with people, this is the role for you.

What a day in the life looks like:

• Chat with members about products and connect them with what they’re looking for.
• Ask open-ended questions to understand members’ needs.
• Share product knowledge and industry-leading advice on gear, including your personal recommendations.
• Be part of a team of staffers who takes pride in keeping the store in tip‑top shape.
• Help behind the scenes to organize inventory and get members the products they need.
• Spread the word about MEC events and services.
• Learn about new products, technology and features (including sustainability).
• Above all, help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

You might be who we’re looking for if:

• You like working with a diverse, inclusive, hands‑on, collaborative team.
• You’re passionate about the outdoors. Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset.
• You want to connect people with quality products to encourage active outdoor lives.
• You’re a “can do” person who likes to learn new things.
• Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
• You have a good natured, outgoing welcoming vibe and genuinely like helping people.
• Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience.
• You can lift 50 lb. and walk 10,000 steps per day.
• Previous retail or customer service experience is a plus, not a must.
• You’re curious about gear and want to learn more – we’ll provide training to build your skills.

Availability

• Full, open availability five (5) days a week including one weekend day (Saturday or Sunday).

What Do We Offer

• More than just a job. We love what we do, and we offer to share our passion for outdoors.
• Competitive hourly rate and clear pay increase program
• Full Time hours (37.5 paid per week)
• Staff discount and pro deals (amazing deals straight from vendors).
• The chance to spend time with your peers through field experience programs, and to live our purpose to get active outside.
• Lots of training and product knowledge.
• Competitive benefit package includingHealth benefits (medical and dental), life insurance, Employee matching group Retirement Savings Plan (RRSP).
• Paid sick days.
• Tuition reimbursement program to expand your knowledge and skills.
• Paid volunteerism,
• Growth opportunities.
• An amazing, collaborative team – people are what makes MEC an incredible place to work.

Compensation

• This role ranges from $19.35 to $20.20, dependent on skills, experience, and certifications, with flexibility for candidates who bring additional relevant experience.