Retail Sales Associate

Moe’s Home; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

Moe’s Home is seeking a Design Consultant to join their Retail Sales Team. The role involves delivering exceptional customer service, maximizing sales, and maintaining product knowledge in a vibrant, dog-friendly environment. The position offers a competitive hourly wage, comprehensive benefits, and a supportive work culture.

Benefits

Comprehensive benefits plan (health, dental, vision)

Work-life balance in a hybrid environment

Stocked kitchen with snacks and beverages

Free electric vehicle charging

Generous product discounts

In-office employee gym and free weekly spin classes

Qualifications

• At least one year in a customer service role; retail experience preferred.
• Strong written and verbal communication skills in English.
• Ability to move/lift up to 50lbs.

Responsibilities

• Provide sincere, friendly, and energetic customer service.
• Maximize company sales growth and profitability using creative selling skills.
• Maintain strong relationships with existing customers and prospect for new ones.

Skills

Customer Service

Communication

Multitasking

Interpersonal Skills

Education

High School Diploma

Job description

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

The mission of the Retail Sales Team is to provide outstanding service to our customers and become ambassadors for the MOE’s brand.

Reporting directly to the Retail Manager, the Design Consultant will bring their passion, eye for design, and genuine desire to help our customers transform their homes, while exceeding sales expectations in a strong team environment.

DUTIES & RESPONSIBILITIES:

• Provide sincere, friendly, and energetic customer service by exemplifying world-class service standards.
• Maximize company sales growth and profitability using creative selling skills, teamwork, and customer service, delivering an engaging experience to every customer, every time.
• Utilize effective selling techniques to build multiple sales and increase profitability.
• Demonstrate comprehensive product knowledge, including features and benefits and remain up to date with our growing array of products.
• Motivate self to stay accountable to individual sales and service goals, as determined by store management.
• Maintain strong relationships with existing customers, as well as prospect for new customers.
• Support and actively utilize customer acquisition methods available to the store.
• Assist in implementation and maintenance of visual merchandise presentation and signage.
• Uphold store maintenance and cleanliness standards.
• Promote a strong sense of teamwork by working together effectively, respectfully, and efficiently with all associates.
• Associates are required to perform other related functions as assigned.
• Help with furniture moves.
• Keep the parking lot clear of debris.
• Perform other duties as assigned by store manager.

SKILLS & QUALIFICATIONS:

• High school diploma required.
• At least one year in a customer service role; retail experience preferred.
• Self-efficient, organized, detail oriented, and able to work in a fast-paced environment.
• Strong written and verbal communication skills in English (additional language an asset), and good arithmetic skills.
• Exceptional interpersonal skills; team player with an upbeat and helpful attitude.
• Enjoys the challenge of multitasking and working with more than one set of customers at a time.
• Ability to move/lift to 50lbs.
• Must be able to work weekends.

WHAT WE OFFER:

• A competitive salary plus bonus
• Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources and support.
• Work-life balance in a hybrid environment with the opportunity to work from anywhere for up to two weeks per year.
• Modern, casual, dog-friendly, open office with views of downtown Vancouver and the North Shore mountains
• Stocked kitchen with snacks, fresh fruit, coffee and tea
• Ergonomic workstations with sit-stand desks
• Free electric vehicle charging at our head office
• Generous product discounts for yourself, friends and family
• In-office employee only gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto)

Pay range for this role is $20-$30 per hour inclusive of commission.

We appreciate hearing from all candidates, however, only those under consideration will be contacted. Moe’s is proud to be an equal opportunity employer who is committed to inclusive hiring practices.