Retail & Processing Store Manager

Goodwill; Calgary; On-site; CAD 61,000 - 75,000; Full time

Job summary

Goodwill Industries of Alberta is seeking a full-time Store Manager dedicated to driving sales and team success in a retail environment. Your role includes managing operations, staff development, and ensuring our mission of community impact is upheld. With a strong focus on leadership and a commitment to excellence, you'll help make a real difference in the lives of Albertans.

Qualifications

• Minimum five years of management experience, preferably in retail.
• Strong decision-making and leadership skills.
• Ability to manage budgets and meet targets.

Responsibilities

• Leading store operations including sales and personnel management.
• Managing the store budget and overseeing expenses.
• Hiring and training store team members.

Skills

Leadership

Decision-making

Communication

Budget management

Motivation

Education

High school diploma

Post-secondary education in business or retail management

Tools

Retail systems

Timecard software

Job description

Job Type: Full-time, Salaried (Up to 37.5 hours/week)

Schedule: Weekdays, evenings, and weekends

Salary: $61,688.26 - $74,773.65 annually

Great Work. Great People. Great Place. GREAT Purpose.

Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for development? Do you want to look forward to coming to work every day? Do you want to work with others to make a difference with dignity and joy? Then Goodwill Industries of Alberta is the place for you!

About Goodwill:

Goodwill is dedicated to providing people with disabilities the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill, where these items are resold through our successful retail stores. Our dedicated, ambitious and hard-working team members are the key to our success. By showing that we care, working as a team, continuously improving, and being accountable, our organization is driven towards GREATness, all the while inspiring Albertans to make a difference.

What you’ll be doing:

• Leading all aspects of store operations, including donation collections, material processing, sales, personnel management, and health and safety initiatives.

Developing and implementing strategic plans in alignment with corporate goals.

Maximizing sales performance through effective merchandising, inventory control, and achievement of sales targets.

Managing the store budget, overseeing expenses, and ensuring financial goals are met.

Ensuring all cash handling procedures, reports, and audits are conducted accurately and in a timely manner.

Providing exceptional customer service and ensuring a welcoming and organized store environment.

Managing donation flow, including sorting, pricing, and merchandising, to meet or exceed production goals.

Hiring, training, coaching, and evaluating store team members; ensuring strong team morale and productivity.

Supporting program participants assigned to the store and ensuring inclusive mission integration.

Overseeing building maintenance and cleanliness of the sales floor, donation area, and exterior spaces.

Enforcing loss prevention practices and health and safety policies to ensure a safe environment for staff and customers.

Collaborating with the executive team to provide input on strategic direction and improvements.

Acting as a representative of Goodwill's culture and mission at all times.

What you bring to the table:

Minimum high school diploma or equivalent; post-secondary education in business or retail management is preferred.

Minimum five (5) years of management experience, preferably in a retail environment.

Proven experience in staff selection, development, and performance management.

Strong decision-making and leadership skills with the ability to motivate and hold team members accountable.

Excellent written and verbal communication skills.

Demonstrated ability to manage budgets, meet targets, and adapt to changing priorities.

Strong computer skills and familiarity with retail systems; knowledge of timecard software is an asset.

A flexible schedule, including availability for evenings and weekends.

Physically able to stand, walk, and lift heavy items frequently in a warehouse/retail environment.

A Class 5 Driver’s License is an asset.

You lead by example and contribute to a positive, respectful, and safe workplace.

You value feedback, continuous improvement, and recognize the efforts of others.

You are mission-driven and dedicated to making a positive community impact

Please note that the selected candidate will be required to complete a Criminal Record Check.

We thank all applicants for their interest in being a part of our GREAT purpose!

Goodwill Industries of Alberta is an equal opportunity employer and prohibits discrimination of any kind.