Retail Store Manager - CrossIron Mills

Lindt & Sprüngli (Canada), Inc; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join Lindt Canada as a Store Manager at our CrossIron Mills location, where you’ll lead operations, drive sales, and cultivate a high standard of customer service. The ideal candidate will possess strong communication skills, retail management experience, and a passion for exceptional service. If you're enthusiastic about chocolate and leading a dynamic team, this is a sweet opportunity to grow your career in retail management.

Benefits

Great Place to Work recognition

Opportunities for career growth

Qualifications

• 2-5 years of retail management experience.
• Strong oral and written communication abilities (French and English).
• Previous experience in a merchandising or presentation capacity.

Responsibilities

• Management of daily operations of Lindt Retail Boutique.
• Responsible for driving corporate sales and maximizing store profitability.
• Recruitment and training of Retail Sales Associates.

Skills

Communication

Sales

Time Management

Customer Service

Education

Post secondary education

Job description

Posted Wednesday, June 4, 2025 at 4:00 AM | Expires Saturday, June 28, 2025 at 3:59 AM

We are looking for an enthusiastic and keen individual to fill the role ofStore Managerfor our Lindt store in the CrossIron Mills location. The ideal candidate must possess strong communication skills and a passion for sales and merchandising.

Key Responsibilities:

• Management of the daily operations of Lindt Retail Boutique
• Responsible for generating and driving corporate sales
• Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
• Monitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer service
• Recruitment, interviewing and hiring of Retail Sales Associates
• Supervision of store employees to maximize customer service, sales and profit
• Training of sales techniques and product knowledge
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administration
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
• On-going performance management of staff, assist in the preparation and delivery of employee performance reviews
• Maintain store merchandising presentation to company standards
• Maintain high standards for cleanliness and food/product safety
• Cash handling, inventory ordering and related retail administrative duties

Qualifications:

• Post secondary education preferred
• Sales oriented, able to develop/build business
• 2-5 years of retail management experience
• Good time management habits
• Strong oral and written communication abilities (French and English)
• Previous experience in a merchandising or presentation capacity
• A history of going above and beyond to provide exceptional customer service
• A talent for sales and selling
• A passion for chocolate!

Additional Criteria:

• A history of going above and beyond to provide exceptional customer service
• A talent for sales and selling
• A passion for chocolate!

Why Lindt Canada? Join our winning culture and become part of our team of passionate and dynamic individuals in our journey to become the leader in the Canadian chocolate market. Our environment characterizes personal commitment, drive, initiative and entrepreneurial spirit, working together as one team to reach outstanding results. We encourage, recognize and reward innovation, personal initiative, leadership and accountability throughout the organization. We are recognized as a Great Place to Work so come and grow your career with us, it’s a pretty sweet deal. To learn more about our winning culture, visit https://careers.lindtcanada.ca and or follow us on LinkedIn.

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

We thank all those who have applied however, only selected candidates will be contacted. Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.