Retail Print & Services Supervisor

Staples Canada; Brantford; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Associate discount

Health and dental benefits

RRSP/DPSP

Performance bonuses

Learning & development programs

Job summary

Staples Canada is looking for a Print & Services Supervisor in Brantford, Ontario. In this role, you will lead a team to enhance customer engagement and drive sales while ensuring operational excellence.

Ideal candidates will have over 3 years of retail customer service experience and prefer supervisory experience. The position provides benefits like health coverage and performance bonuses, fostering a culture of learning and development.

Qualifications

• 3+ years of customer service experience in retail.
• 1-2 years of experience in a print/graphic communications environment.
• Technical acumen for computer and printing equipment operation.

Responsibilities

• Model and coach customer engagement.
• Execute and communicate promotional items.
• Lead cash and print areas to achieve goals.
• Manage operational excellence in print.
• Conduct training and facilitate continuous learning.

Skills

Customer service

Leadership

Sales execution

Multi-tasking

Job description

Overview

As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business.

Responsibilities

• Customer engagement: Model and coach the selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset. You supervise and perform all aspects of production and customer-faced interactions within the print and customer service areas of the store.
• Sales execution: Execute, communicate, and ensure understanding of flyer and promotional items. Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers.
• Leadership: Lead areas in the store, including cash and print, to achieve goals and targets. Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services.
• Operational excellence: Manage operational excellence and store brand standards in print.
• Training & development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.

Qualifications

• 3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
• 1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
• Technical acumen to operate computer and printing equipment.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Benefits

• Associate discount
• Health and dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & development programs
• And more…

EEO Statement

We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.