Retail Operations Specialist I

S&T Bank; Markham; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to join their team in a pivotal role focused on operational excellence. This position involves performing daily report reviews, ensuring compliance with banking regulations, and supporting the retail network with various operational issues. The ideal candidate will possess strong skills in Microsoft Office, particularly Word and Excel, and have a foundational understanding of retail banking processes. With a commitment to teamwork and independent work, you will play a crucial role in maintaining the integrity of financial operations within the organization.

Qualifications

• Requires proficient skills in Microsoft Office applications.
• General knowledge of banking operations and compliance.

Responsibilities

• Responsible for daily department report reviews and cash balancing.
• Liaison with various banking service providers for operational support.

Skills

Microsoft Word

Microsoft Excel

Microsoft Access

General Ledger Reconciliation

Customer Identification Program (CIP)

Education

High School Diploma

Job description

Work Location:

S&T Support Center, Brookville, Altoona or Plum Office

Work Hours:

Monday - Friday

8:00am - 5:00pm

Additional hours as needed to fulfill the needs of the department.

Function: Is responsible for completing the daily department report reviews including, but not limited to Branch Cash Balancing, TellerInsight and POD Report (TIPOD), Charge Offs and Recoveries, ID Verification, etc. as well as supporting the retail network regarding operational issues.

Duties and Responsibilities:

• Requires proficient skills using various software packages including Microsoft Word and Excel. General knowledge of Microsoft Access.

• Responsible for the reconcilement/review of a range of general ledger accounts for numerous applications including bank cash, charged-off transactions, branch short/over conditions, proof differences, and cash items.

• Reviews the daily TellerInsight and POD Report (TIPOD) to investigate differences between these areas and then communicates via email to the appropriate area (branch/backroom department) to ensure the customer receives proper credit.

• Reviews a Teller Cash Drawer report daily and escalates any drawers over the set cash limit to Management.

• Creates a weekly Vault $250,000.00 and greater report to identify cash vault amounts in retail branches.

• Maintains and develops documents (memos and spreadsheets) using various software packages including Microsoft Word and Excel.

• Reviews Identification records within a designated website for new individual/business accounts opened the previous day to ensure compliance with the Customer Identification Program (CIP).

• Reviews Branch Fees Waived Report.

• Liaison with the bank's notary provider and responsible for overseeing the entire bank's notary appointment/reappointment process.

• Liaison with the bank's signature/medallion guarantee provider and is responsible ensuring that all stamp users are certified and all stamps are accounted for on an annual basis.

• Liaison with the bank's cash provider for expedited cash orders, holiday cash ordering, incoming/outgoing shipment discrepancies.

• Liaison with the bank's armored courier service for cash deliveries or handling service issues. Review vendor (cash provider and armored courier) invoices for accuracy and follow-up as needed for reconcilement discrepancies.

• Responsible for reviewing the annual Safe Deposit Box Escheatment report and working with the retail network to ensure that contents are either claimed or escheated to the Treasury Department by the deadline.

• Assists with the online teller system support as it relates to reversals, transaction processing, balancing, and troubleshooting.

• Assumes other departmental duties such as documentary, answering phones, accurate message taking, various ordering responsibilities such as departmental supplies and name tags for branch personnel, filing etc.

• Maintains various Intranet sites including but not limited to News Items, Resource Links and Documents.

• Demonstrates a strong ability to work independently as well as motivated to work as a team player to contribute to the success of the department and in turn the organization.

• Performs additional duties as required.

Education:

Requires a high school diploma or equivalent basic academic education.

Experience:

One to two years general experience. Specialized experience: Retail Banking preferred.

Physical Demands:

Operates a keypad device: 90% of the day; operates electronic equipment: 5% of the day; operates office equipment: 5% of the day. Must be able to occasionally lift and / or move up to 30 lbs. Use of manual dexterity skills for typing, filing, and data entry up to 60% of the business day. Specific vision requirements include close vision of 18"-20" for computer work up to 60% of the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range:

$15.00 - $26.44