Retail Operations Expert, Centerpoint Mall

Virgin Plus; Toronto; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits

Employee discounts

Career growth

Incentives

Job summary

Best Buy Express in Centerpoint Mall Toronto is seeking a Retail Operations Expert to deliver fabulous customer experiences and resolve issues quickly. You’ll learn continuously, adapt to changes and work as part of a dynamic team.

You’ll handle product knowledge, account and billing inquiries, and service-related questions. A friendly, proactive communicator with a passion for technology will thrive here. This role offers flexible schedules, competitive benefits, and growth opportunities.

Qualifications

• Provide tailored solutions and fabulous experiences to customers.
• Learn and adapt to change in a fast-paced environment.
• Be a team player by supporting and assisting your team.
• Be the store expert for service-related requests including account and billing inquiries and troubleshooting.

Responsibilities

• Provide tailored solutions and fabulous experiences to our customers.
• Always be learning and adapting to change.
• Be a team player by supporting and being there to help your team.
• Be the store expert for all things service-related, including account and billing inquiries, troubleshooting, and general product knowledge.

Skills

Customer service

Team player

Problem solving

Tools

Billing inquiries

Job description

Retail Operations Expert, Centerpoint Mall

Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We pride ourselves on hiring the best talent and creating a dynamic workplace where talents are utilized, opinions matter, and fun is encouraged!

We are also proud to offer our team members flexible work schedules, career growth opportunities and competitive benefits.

What's in it for you?

• Competitive hourly wage plus full benefits package, even for part time employees
• Full benefits package and paid vacation, even for part time employees
• We recognize your hard work through incentives and employee discounts on services
• Opportunity for career growth, development and promotions

What's the role?

• Provide tailored solutions and fabulous experiences to our customers
• Always be learning and adapting to change
• Be a team player by supporting and being there to help your team
• Be the store expert for all things service-related
  • Account and billing inquiries
  • Troubleshooting and repair support
  • General product knowledge advice

We are looking for someone who:

• Find satisfaction in helping others and resolving their issues
• Thrives in a fast-paced environment and adapt well to change
• Loves learning new things and discovering new ideas

You’ll be a perfect fit if you:

• Find satisfaction in helping others and find the best solutions
• Communicate well and really listen to what others have to say
• Are excited about new technology and how it can make a difference

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Total earning range: $17.95 - $20.95. The agreed upon hourly rate will be commensurate with the candidate’s experience

The total earning range above includes a commissions % based on commissions earned by our employees in similar job functions. The Commission payout is conditional upon meeting all of the eligibility requirements established by the company’s applicable commissions’ plans or policies. Said plans and policies are subject to modification by the Company from time to time, at its sole discretion to better reflect evolving business structure, goals and strategies.

Qualifications: Y ou are required to provide 5 blocks with 5 continuous hours, with a minimum of 5 Opens. Blocks will be no less than 5 hours in length.

As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits options to support the well-being of you and your family.

We value the experiences that have shaped who you are, and we know your talent will bring even greater strength to our team. At Best Buy Express we are committed to ensuring that everyone feels like they are welcome, valued, respected and supported as they grow and reach their full potential.

Best Buy Express is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.