Retail Merchandise Processing Coordinator Full Time HomeSense - Downtown

Homesense; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in retail is looking for passionate associates to join their vibrant team. This role offers opportunities to enhance customer experiences while working in a dynamic, fast-paced environment. Ideal candidates are proactive, possess strong communication skills, and have expertise in customer service.

Benefits

Merchandise discount for associates and family

Dedicated training and on-the-job resources

Associate and Family Assistance Program

Qualifications

• 1 to 2 years of relevant experience in retail or service industry.
• Excellent problem-solving and communication skills.
• Exceptional Customer Service skills.

Responsibilities

• Support high-quality customer service and maintain operational standards.
• Train associates in service policies and procedures.
• Create visually appealing merchandise displays.

Skills

Communication

Problem-solving

Customer Service

Education

High School education or equivalent

Job description

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description: The opportunity

Our Associates bring our business to life. Working in our stores, you'll have the opportunity to engage with customers and work with exciting products every day. From handling transactions to merchandising displays, your contributions will help drive our success. If you're passionate about working with others and thrive in a dynamic, fast-paced environment, this role could be perfect for you!

What you'll discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive culture
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you'll do

There's no shortage of variety in what we do and how you contribute to different facets of the store such as Merchandise Processing, Visual Merchandising, and Customer Service. Key responsibilities include:

• Supporting a culture of high-quality customer service by maintaining operational standards, providing clear communication on updates and changes, and training Associates in service policies and procedures.
• Planning, prioritizing tasks, and providing direction to Associates in collaboration with the management team.
• Training and developing associates on merchandise presentation and customer service excellence, fostering collaboration and continuous improvement.
• Improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
• Contributing to sales and trend influence by creating inspirational displays in high-impact areas, promoting the store's fashion, brand, and value strategy through dynamic feature changes.
• For more details, click HERE.

What you'll need

To start your career with us, you'll have:

• Minimum 1 to 2 years of relevant experience; retail or service industry experience preferred
• High School education or equivalent
• Excellent problem-solving and communication skills, including verbal, written, and active listening
• Exceptional Customer Service skills with the ability to identify customer and Associate inquiries and needs, along with strong technical knowledge of register operations
• The ability to set up and maintain a warehouse environment

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. Internal TJX Associates must submit applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address: 493 Robson Street

Location:

Hourly range: $$ / hour

• This represents the expected hiring range and may not reflect the full pay range. The pay rate offered may be higher depending on skills, experience, and local labor market demands.

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