Retail Merchandise Processing Coordinator Full Time HomeSense - Downtown

The TJX Companies, Inc.; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a leading retail company as part of a vibrant team committed to customer service excellence. This role offers the chance to engage with customers while managing merchandise and enhancing the store's environment. With opportunities for training and development, it is ideal for those passionate about retail and teamwork.

Benefits

Inclusive culture

Merchandise discount for associates and family

Associate and Family Assistance Program

Qualifications

• Minimum 1 to 2 years relevant experience preferred.
• Excellent problem-solving and communication skills.
• Exceptional customer service skills.

Responsibilities

• Supporting high-quality customer service by maintaining operational standards.
• Training and developing associates on merchandise presentation and customer service.
• Playing a crucial role in improving the shopping experience.

Skills

Problem-solving

Communication

Customer Service

Education

High School education or equivalent

Job description

Homesense

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

The opportunity

Our Associates bring our business to life. Working in our stores, you'll have the opportunity to engage with customers and work with exciting products every day. From handling transactions to merchandising displays, your contributions will help drive our success. If you're passionate about working with others and thrive in a dynamic, fast-paced environment, this role could be perfect for you!

What you'll discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive culture
• Dedicated training and on-the-job resources to enhance your development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you'll do

There's no shortage of variety in what we do and how you contribute to different facets of the store such as Merchandise Processing, Visual Merchandising, and Customer Service. Here are some key responsibilities of the role:

• Supporting a culture of high-quality customer service by maintaining operational standards, providing clear communication on updates and changes, and training Associates in service area policies and procedures.
• Demonstrating ability to plan, prioritize tasks, and provide direction to Associates in collaboration with the management team.
• Training and developing associates on merchandise presentation and customer service excellence, encouraging collaboration and continuous improvement.
• Playing a crucial role in improving the shopping experience by coordinating and driving the timely movement of merchandise, ensuring the sales floor is visually appealing and aligned with presentation standards.
• Contributing to sales and trend influence by crafting inspirational displays in high-impact areas, driving the store's fashion, brand, and value strategy through dynamic feature changes.
• For a closer look into the role, click HERE

What you'll need

To begin your career with us, you'll have:

• Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
• High School education or equivalent experience
• Excellent problem-solving and communication skills including verbal, written, and active listening
• Exceptional Customer Service skills with the ability to identify stated and unstated Customer and Associate inquiries and needs, strong technical knowledge of register operations
• The ability to set up and maintain a warehouse environment

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address:

493 Robson Street

Location:

CAN Homesense Store 0078 Vancouver
Hourly range: $19.85-$24.82 / hour. This represents the expected hiring range and may not reflect the full pay range for the position. The pay rate offered may be higher depending on relevant skills, experience, and local labor market demands.