Retail Key Holder-Carrefour De L'Estrie

Bath & Body Works, Inc.; Sherbrooke; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Retail Key Holder to join their team. In this dynamic role, you will be at the forefront of customer engagement, leading by example to ensure exceptional service and operational excellence. As a Key Holder, you will support the store manager in daily operations, foster a customer-focused culture, and help build a loyal customer base. This position offers a unique opportunity to grow within a vibrant and inclusive environment that values diversity and community impact. If you are passionate about retail and customer service, this is the perfect opportunity for you to shine.

Benefits

Career Development

Fun Stores

Free Product

40% Discount

Qualifications

• Previous experience as a sales associate is preferred.
• Ability to foster a customer-focused selling culture.

Responsibilities

• Lead and model selling and customer experience standards.
• Perform opening and closing routines including bank deposits.
• Provide individual and team performance feedback.

Skills

Customer Service

Sales Skills

Leadership

Team Collaboration

Education

High School Diploma

Job description

Join to apply for the Retail Key Holder-Carrefour De L'Estrie role at Bath & Body Works

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Career Development | Fun Stores | Free Product | 40% Discount

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a better brighter, happier place when everyone has access to the things that make them happy.

Description

Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues
• Provide individual and team performance feedback and recommendations to managers
• Lead and model selling and customer experience standards
• Display knowledge of product, company policies and store strategies
• Set the direction and goals for the day/shift when associates arrive for work
• Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
• Maintain policies and procedures
• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed

Qualifications

• Preferably an existing sales associate that aspires to a management role
• Ability to foster a customer-focused selling culture
• Demonstrated selling and operational results