Retail Key Holder-Carrefour De L'Estrie

Bath & Body Works; Sherbrooke; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in retail is seeking a dedicated Key Holder to join their team. This role is pivotal in delivering exceptional customer experiences and driving sales through effective leadership and operational excellence. As a Key Holder, you will be responsible for managing daily store operations, providing feedback to team members, and ensuring a customer-focused environment. This position offers a unique opportunity to develop your management skills while contributing to a vibrant and inclusive workplace. If you're passionate about retail and enjoy building connections with customers, this is the perfect opportunity for you.

Benefits

Career Development

Fun Stores

Free Product

40% Discount

Qualifications

• Aspiring management role for current sales associates.
• Ability to foster a customer-focused selling culture.

Responsibilities

• Lead store operations and customer service as manager on duty.
• Provide performance feedback and set daily goals for associates.
• Maintain store policies and assist with visual merchandising.

Skills

Customer service

Sales techniques

Leadership

Team collaboration

Education

Experience as a sales associate

Job description

Career Development | Fun Stores | Free Product | 40% Discount

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a better brighter, happier place when everyone has access to the things that make them happy.

Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead and model selling and customer experience standards.
• Display knowledge of product, company policies and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive.
• Maintain policies and procedures.
• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed.

Qualifications

• Preferably an existing sales associate that aspires to a management role.
• Ability to foster a customer-focused selling culture.
• Demonstrated selling and operational results.