Retail & Guest Experience Associate

Simpcw Resources Group; Barriere; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Hourly wage $18.50

Vacation pay 4%

Team-first culture

Indigenous-owned business

Retail experience

Training and development

Job summary

Simpcw Resources Group's Teniye Market is hiring a Retail & Guest Experience Associate to deliver friendly service, manage transactions, and keep the market welcoming.

The role offers a flexible schedule (seasonal, part-time or full-time) in a vibrant North Thompson Valley setting, with a competitive hourly wage and opportunities to gain broad customer service experience.

Join a locally owned Indigenous business that emphasizes community, teamwork, and safe food handling practices.

Qualifications

• Experience in customer service or cash handling is an asset.
• Retail, food service, hospitality, or tourism experience is an asset.
• Strong interpersonal and communication skills.
• Friendly, positive, professional attitude.
• Ability to work independently and as part of a team.
• Able to lift up to 25 lbs and work outdoors as required.
• Food Safe Certification is an asset or willingness to obtain.
• Reliable and punctual.

Responsibilities

• Welcome customers in a friendly, professional, and welcoming manner.
• Provide product information and recommend produce, gifts, souvenirs, beverages, and specialty items.
• Process customer transactions accurately using the point-of-sale system.
• Stock, rotate, organize, and merchandise products to maintain attractive displays.
• Monitor inventory levels and assist with regular stock checks.
• Open and/or close procedures as required.
• Maintain cleanliness and organization throughout the market and adjoining spaces.

Skills

Customer service

Cash handling

Interpersonal skills

Communication skills

Teamwork

Detail-oriented

Multitasking

Food Safety knowledge

Lift 25 lbs

Job description

Job Posting

Retail & Guest Experience Associate – A Division of Simpcw Resources Group

Located in the North Thompson Valley, Simpcw Resources Group (“SRG”) is a fully-owned Indigenous business dedicated to creating sustainable economic opportunities within the Simpcw’ulécw (Simpcw Territory). Guided by respect for the land, environment, and Simpcw culture, we deliver operational, construction and professional services across a range of industries. We are committed to fostering self-sufficiency, supporting long-term community growth, and balancing economic development with environmental stewardship. Our team of dedicated, talented and innovative individuals is critical to our success as we continue to deliver unique and complex assignments.

Teniye Market, a division of Simpcw Resources Group, is seeking enthusiastic and customer-focused Retail & Guest Experience Associates to join our team we are open to seasonal, part‑time or full‑time.

This is an excellent opportunity for individuals who enjoy working with people in a fun, fast-paced retail environment. From fresh produce and local goods to gifts, souvenirs, coffee, and ice cream, Teniye Market offers a unique shopping experience for both local residents and visitors to the North Thompson Valley.

Reporting to the Store Manager, the Retail & Guest Experience Associate is responsible for delivering exceptional customer service, maintaining an attractive and welcoming store environment, processing transactions accurately, and supporting the day‑to‑day operations of the market. The successful candidate enjoys engaging with people, takes initiative, and contributes positively to a collaborative team environment.

Our ideal candidate has the following qualifications:

• Customer service and cash-handling experience is considered an asset
• Previous retail, food service, hospitality, or tourism experience is considered an asset
• Strong interpersonal and communication skills
• Friendly, positive, and professional attitude
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable learning about a variety of products and making recommendations to customers
• Ability to lift up to 25 lbs
• Ability to work in varying weather conditions and perform outdoor tasks as required
• Food Safe Certification is an asset or willingness to obtain
• Reliable, punctual, and dependable

In this role you will:

• Welcome customers and visitors in a friendly, professional, and welcoming manner
• Create memorable experiences for guests by providing exceptional customer service
• Provide product information and recommend produce, gift items, souvenirs, beverages, and specialty products
• Process customer transactions accurately using the point-of-sale system
• Stock, rotate, organize, and merchandise products to maintain attractive displays
• Monitor inventory levels and assist with regular stock checks
• Receive, unload, and inspect incoming deliveries and supplies
• Verify shipment contents and report discrepancies or damaged goods to the Store Manager
• Ensure food products are handled, stored, and displayed in accordance with food safety standards
• Check product quality and remove damaged or expired items
• Promote seasonal products, special offers, and new arrivals
• Serve customers at the coffee and ice cream counter
• Maintain cleanliness and organization throughout the market, cooler, freezers, storage areas, staff room, and food preparation spaces
• Assist with opening and/or closing procedures as required
• Empty garbage and recycling bins and maintain outdoor areas
• Sweep sidewalks, parking areas, and remove debris as required
• Assist with seasonal grounds maintenance, including basic snow removal, salting walkways, watering plants, and maintaining the dog park area
• Clean washrooms, windows, glass doors, playground equipment, and other customer-facing areas
• Assist customers with carrying purchases to their vehicles when requested
• Report safety concerns, maintenance issues, or damages to management
• Work collaboratively with team members to ensure efficient daily operations
• Follow workplace safety procedures, sanitation standards, and company policies
• Perform other duties as assigned

What’s in it for you?

• Competitive wage: $18.50 per hour
• Vacation pay: 4% vacation pay paid in accordance with employment standards
• Supportive, team-first culture: Join a positive, collaborative team where your contributions are valued and your voice is heard
• Meaningful work supporting a locally owned Indigenous business
• Opportunity to gain valuable retail, customer service, tourism, and food service experience
• Hands‑on training and ongoing skill development
• Work in a vibrant environment that serves both community members and visitors to the region
• A diverse and engaging workplace: No two days are the same, with a wide variety of products, customers, and experiences
• Career‑building experience: Develop transferable skills in retail operations, merchandising, inventory management, and guest services
• A workplace where you belong: Be part of a positive, innovative, and inclusive environment where you can grow your career and make an impact

Build Your Experience with Teniye Market

Working at Teniye Market means being part of a team that values community, customer service, and creating memorable experiences for every visitor. Whether you're helping a traveler find the perfect souvenir, stocking fresh local produce, serving ice cream on a sunny afternoon, or welcoming guests to the North Thompson Valley, you will play an important role in creating a destination people remember and return to.

Application Process

The Company is committed to supporting employment opportunities for Simpcw First Nation members. Every effort will be made to notify and encourage applications from qualified Simpcw First Nation members prior to or concurrent with broader recruitment efforts. Applications from Simpcw First Nation members will be strongly considered and evaluated based on the qualifications, skills, experience, and operational requirements of the position.

Interested applicants are encouraged to apply online via Careers Opportunities at Simpcw Resources Group Join Our Team.

Additional Information

Thank you for your interest in Simpcw Resources Group and Teniye Market. Only candidates selected for an interview will be contacted.

Preference may be given to qualified applicants of Indigenous ancestry, in accordance with applicable employment equity legislation.

Preference may also be given to candidates residing in the North Thompson Valley and surrounding communities.