Retail Floor Supervisor - Windsor (Full Time)

Talize; Windsor; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the thrift retail sector is seeking a Retail Floor Supervisor in Windsor. The role involves overseeing store operations, managing staff, and ensuring a positive customer experience while promoting a sustainable lifestyle. Ideal candidates will have extensive retail and managerial experience, with a focus on leadership and teamwork. This position offers opportunities for growth in a supportive and inclusive environment, with responsibilities ranging from staff training to managing store funds and maintaining health and safety standards.

Qualifications

• 4+ years retail experience.
• 3+ years managerial experience in a high-volume environment.

Responsibilities

• Lead store operations and motivate staff.
• Manage visual merchandising, inventory, and sales strategies.
• Ensure a positive customer experience.

Skills

Leadership

Conflict Resolution

Decision-Making

Strategic Thinking

Project Management

Coaching

Job description

Retail Floor Supervisor - Windsor (Full Time)

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Who We Are

Talize is a proudly Canadian owned and operated for-profit thrift retailer. We aspire to challenge boundaries and make fashion sustainable, unique, and affordable. We recognize the importance of shopping sustainably and are passionate about making a positive impact on the planet while providing our customers with great value. We offer unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, books, toys, and more, all while supporting environmental health and sustainability.

Our Culture and Opportunities

At Talize, you will serve the community by promoting a sustainable lifestyle. We offer unlimited opportunities to learn and grow, encouraging you to unleash your highest potential each day. Our workplace culture is people and customer-first—fun, fast-paced, collaborative, diverse, and inclusive. We value every perspective and provide a supportive environment with comprehensive benefits and rewards.

Who You Are

The ideal candidate is proactive, agile, and business-savvy, committed to continuous improvement. You are a passionate communicator, open to feedback, customer-centric, and capable of mentoring peers. You align with Talize’s values and consistently deliver results.

The Role

As a Retail Floor Supervisor, you lead store operations on the retail floor. Your responsibilities include overseeing and motivating staff, delegating tasks, managing visual merchandising, inventory, and sales strategies. You ensure a positive customer experience, maintain an organized store environment, and foster teamwork to drive store success and profitability.

Duties and Responsibilities

Departmental Duties

• Conduct regular floor walks to prioritize tasks and delegate accordingly.
• Manage assigned zone responsibilities.
• Handle register transactions accurately, including exchanges, refunds, and tax exemptions.
• Verify merchandise pricing when necessary.
• Address customer inquiries, complaints, and transactions promptly.
• Ensure proper stocking and merchandise organization.
• Create and execute weekly staff schedules.
• Manage store funds, including reconciliation and security.
• Complete administrative duties accurately and on time.
• Lead the team in sales events and promotions.

Leadership

• Oversee store operations, make decisions, and take appropriate actions.
• Participate in hiring, onboarding, and training of staff.
• Train team members on POS, customer service, merchandising, and loss prevention.
• Support management through meetings and information sharing.

Employee Relations

• Guide staff on policies and procedures.
• Report infractions and participate in performance reviews.
• Implement recognition programs.

Health and Safety

• Maintain cleanliness and organization of all store areas.
• Follow theft prevention protocols and respond to theft incidents.
• Identify and report hazards, ensuring a safe workplace.
• Manage workplace accidents and documentation.

Other Duties

• Maintain professionalism in communication.
• Collaborate with management to meet operational goals.
• Handle opening and closing procedures.
• Perform additional duties as assigned.

Core Competencies

• Leadership, conflict resolution, decision-making, strategic thinking, project management, delegation, coaching, performance management, financial acumen, change management.

Qualifications

• 4+ years retail experience.
• 3+ years managerial experience in a high-volume environment.
• Experience in thrift retail is a plus.
• Open availability including evenings, weekends, and holidays.
• Valid driver’s license and abstract preferred.

Physical Requirements & Work Environment

• Stand and walk for entire shift.
• Perform repetitive motions, lift up to 50 lbs, push/pull heavy loads.
• Exposure to dust, temperature changes, noise.
• Interact with customers and team members.

Talize is an equal opportunity employer committed to inclusivity. We thank all applicants; only those selected for an interview will be contacted. Accommodations are available upon request.