Retail Floor Supervisor (South)

Healthcare Solutions; Edmonton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading healthcare solutions provider is seeking a full-time Retail Floor Supervisor in Edmonton. This role involves providing exceptional customer service and leading a team to improve the retail store's performance, making a significant impact on clients' lives. The ideal candidate is adaptable and passionate about service excellence.

Benefits

Medical benefits

Retirement savings options

Employee discounts

Flexible scheduling

Career development opportunities

Qualifications

• Experience in a supervisory or leadership role strongly preferred.
• Exceptional customer service and communication skills.
• Strong attention to detail and ability to learn and teach.

Responsibilities

• Work with retail sales associates serving customers.
• Support team recruitment, coaching, and onboarding.
• Maintain product knowledge and manage daily operations.

Skills

Customer service

Communication

Interpersonal skills

Organization

Problem-solving

Attention to detail

Education

High school diploma

Post-secondary education

Tools

Microsoft and Google Suites

ERP systems

Job description

Healthcare Solutions is a trusted leader in home health and medical equipment, committed to improving lives through innovative products and exceptional service.

Our mission : To empower customers with quality health and independence products through the knowledge and compassion of our team.

Why Join Us?

• Guidance & Support : Work with experienced professionals, access resources, and receive ongoing feedback.
• Career Growth : Learn the industry, master our products, and develop sales expertise for advancement.
• Impactful Work : Make a real difference in clients" lives by helping them improve mobility, independence, and comfort.
• Competitive Total Compensation : Base salary, comprehensive benefits package, and more.

Are you a great teacher, relationship builder, and problem solver? Do you want to make a difference in the lives of those you work with as well as the customers you serve? If so, Healthcare Solutions invites you to join us as a full-time Retail Floor Supervisor , making a meaningful impact in the home health and medical equipment industry.

What you"ll do

Customer Service

• Work alongside your team of retail sales associates, personally serving customers in-store at a high proficiency level.
• Attempt to resolve all customer concerns before escalating them to the General Operations Manager.
• Be a role model for customer-focused service by providing exceptional in-store experience and using your people-skills to build lasting customer relationships.

Team Building

• Participate in recruitment, coaching, and onboarding activities alongside the General Operations Manager.
• Train retail sales associates in products, procedures, and technology (software and hardware).
• Recognize team members for their contributions and be a cheerleader for the workplace culture you want to have.
• Collaborate with and support supervisors and managers in other departments.
• Open and / or close the retail store and ensure expected procedures are followed.
• Support the General Operations Manager in overseeing daily retail store operations including delegating tasks to and holding sales associates accountable for their duties, ensuring the store meets merchandising standards, and identifying opportunities to improve procedures and enhance the customer experience.
• Approve returns / refunds and assist with reconciliation of cash deposits and customer-present transactions as required.
• Create a safety-focused worksite culture that rewards safe behaviour. Proactively manage hazards and enforce compliance with safety procedures and training.

Advanced Knowledge

• Maintain a strong working knowledge of all company products, services, and promotions and become a subject matter expert in one or more areas.
• Become competent in essential order management activities including order entry and return processes, third party billing, and equipment rental management.
• Become competent in cross-departmental operations to support troubleshooting at any stage of the order management and customer lifecycles.

Who We're Looking For

The ideal candidate is driven to learn, teach, and make a significant impact on the retail floor team"s performance and overall retail store operations. They are passionate about delivering customer-focused service and realizing the potential in our industry.

Skills & Requirements :

• Core Values : Adaptable, compassionate, and empowering.
• Internal promotion strongly preferred
• High school diploma required, post-secondary education is an asset
• Experience in a supervisory or leadership role strongly preferred
• Exceptional customer service, communication, and interpersonal skills
• Proven ability to collaborate on and motivate a team
• Excellent organization and time management skills with ability to independently prioritize and delegate tasks
• Excellent problem-solving skills
• Strong attention to detail and ability to learn and teach others
• Strong mediation and conflict-resolution skills
• Strong working knowledge of computer systems (Microsoft and Google Suites, ERP) and ability to learn new technology
• Ability to safely meet the physical requirements of the job (lift up to 50lbs, push / pull up to 100 lbs on a cart)
• Valid Standard First Aid certificate is an asset

What We Offer

• Competitive Total Compensation : Base salary, retail store sales bonuses, medical benefits, retirement savings options, paid sick / personal days, employee discounts.
• Career Development : Growth opportunities in a supportive, collaborative environment.
• Flexible Scheduling : Operating hours that support work-life balance considerations.

Location : South Edmonton

Workplace Type : On-site

Job Type : Permanent. Full-Time

Availability : Shift work; minimum 5 days / week Monday through Saturday; closing shifts end at 6 or 8pm

Ready to Start Your Journey?

If you're excited to grow your career while making a difference, apply today!

Healthcare Solutions is an equal-opportunity employer. We value diversity and are committed to creating an inclusive workplace where everyone feels empowered to succeed.

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