shift supervisor - Store# 04820, SOUTH EDMONTON COMMON

Starbucks Corp.; Edmonton; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to lead a dynamic team and ensure exceptional customer experiences. In this role, you'll assist in daily operations, train new partners, and promote a positive store environment. Your leadership will be key in maintaining high standards of service and product quality, all while embodying the company's values. Join a team that values diversity and inclusion, where your contributions will be recognized, and your growth will be supported. This is an exciting opportunity to be part of a company renowned for its commitment to excellence.

Qualifications

• Experience in retail or restaurant settings is essential.
• Ability to lead and direct a team effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver exceptional customer service by engaging with customers.

Skills

Customer service experience

Leadership skills

Effective communication

Interpersonal skills

Teamwork-oriented attitude

Job description

Join to apply for the shift supervisor - Store# 04820, SOUTH EDMONTON COMMON role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by delegating tasks and creating the Starbucks Experience for customers through legendary customer service, quality beverages, and a clean store environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Promote Starbucks' culture, values, and mission with integrity and honesty.
• Maintain composure during high volume or unusual events to keep operations smooth and set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the store team and manager to ensure a positive store environment.
• Assist in training new partners and provide constructive feedback.
• Contribute to a positive team environment by recognizing partner performance and morale issues.
• Provide coaching and feedback to partners to ensure operational excellence.
• Deliver exceptional customer service by engaging with customers and responding to their needs.
• Develop positive relationships with team members, understanding their motivations and concerns.
• Execute store operations, including opening and closing duties.
• Follow Starbucks policies for cash handling, safety, and security.
• Ensure proper cash management practices are followed.
• Maintain attendance and punctuality.
• Ensure the quality and presentation of beverages and food products.
• Adhere to health, safety, and sanitation standards.
• Recognize team accomplishments and collaborate on new recognition methods.
• Use operational tools to achieve excellence during shifts.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Teamwork-oriented attitude.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].