Retail Field Trainer

Specsavers; Calgary; On-site; CAD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a passionate Retail Field Trainer to enhance the onboarding experience for new retail employees. This role involves delivering exceptional training and support across various locations, ensuring that employees excel in their roles and provide outstanding customer experiences. The ideal candidate will thrive in a collaborative environment, driving retail performance and fostering continuous learning. Join a purpose-driven organization dedicated to transforming eyecare and making a meaningful impact in the community. If you're ready to take on a rewarding challenge, this opportunity is for you!

Benefits

Generous vacation allotment

Paid volunteer day

RRSP matching

Quarterly performance bonus

Healthcare spending account

Health and dental benefits from day one

Team and company social events

Qualifications

• Proven experience in retail training or learning development.
• Strong commitment to customer service and facilitation skills.

Responsibilities

• Deliver training and support to retail stores.
• Design and implement training programs for new store teams.
• Foster a culture of continuous learning and improvement.

Skills

Retail Training

Customer Service

Facilitation Skills

Communication Skills

Data Analysis

Mentoring & Coaching

Stakeholder Management

Adaptability

Education

Experience in Retail Training

Experience in Optical or Healthcare Industry

Job description

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Location: This is a field-based role and candidates can be based in either Calgary or Edmonton, AB. Regular travel to Specsavers locations is required.

Salary: $75,000 – $85,000

Actual compensation within the range will be based on experience

We also offer quarterly variable compensation package (bonus) + car allowance + benefits

About Specsavers

Welcome to Specsavers - where we're not just about eyewear and eyecare, we're a purpose-driven organization committed to changing lives through better sight. Ranked as the 11th Best Workplace in Canada and 16th Best Workplace in the world by Great Place to Work, we take pride in our optometrist-owned business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That's why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we're here to make a real difference in the lives of our customers.

But that’s not all - we're also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you're passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

Purpose of the role

The Retail Field Trainer (known internally as Regional Training Manager or RTM) plays a vital role in welcoming new retail employees into the Specsavers world, serving as their first connection to our culture, values, and ways of working. They deliver first-class training and support to retail stores, focusing on driving employee excellence and ensuring exceptional customer experiences. By collaborating with cross-functional teams—including Retail Support, store leadership, HR, and the Support Office—they ensure that learning and development needs are met. Key responsibilities include designing and implementing training programs, onboarding new store teams across regional provinces and nationally, and helping stores achieve operational goals through effective learning strategies.

Key Responsibilities

• Develop provincial and national store teams and Partners through the delivery of a range of workshops, store visits and online learning activities.
• Deliver and support pre-opening and store set-up for new stores within Province and nationally as needed.
• Support learners across the entire learning spectrum, from induction and new joiner onboarding to mastering Amazing Customer Experiences and providing Platinum moments.
• Work with the Regional Sales Team and other business team members to drive retail performance and support new initiatives in stores.
• Promote the use of self-led learning paths designed for Partners and their store colleagues.
• Assist with the ongoing development of a Train-the-Trainer model to equip stores with the skills and resources to train their teams effectively.
• Review store metrics to identify learning opportunities, and support stores in need of learning advancement to improve those metrics.
• Foster a culture of continuous learning and improvement within the region, encouraging open feedback and supporting development opportunities.
• Work closely with Central Operations, Opticianry, Product teams, and other business areas, to align training initiatives with broader business strategies and product launches.
• Challenge, advise, and provide coaching support for Retail Partners to ensure they are developing the skills and capability of their team and making full use of the training offer.
• Actively participate in continued professional development.
  
  

What We’re Looking For

• Proven experience in a retail training or learning development role, ideally within the optical or healthcare industry.
• Ability to travel within the region on a nearly daily basis to deliver training.
• Strong commitment to customer service.
• Facilitation and training skills in virtual and face to face delivery approaches, for individuals, small and large groups.
• Ability to work cross-functionally to achieve success.
• Excellent communication and facilitation skills, with the ability to lead both large group sessions and one-on-one coaching.
• Strong financial/ business data analysis and reporting skills to measure training effectiveness and impact on business performance.
• Mentoring & Coaching skills.
• Apply learning theory within group facilitation in online and face to face environments.
• Exceptional ability to self-manage and proven ability to plan, prioritise and manage a heavy workload in a flexible manner.
• Ability to work in a fast-paced, evolving and growing business.
• Proven adaptability and an early change adopter.
• Ability to build and manage stakeholder relationships.
  
  

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events
  
  

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term
  
  

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Retail

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