Retail Facilities Specialist, North America

Arcteryx.Com; North Vancouver; Hybrid; CAD 71,000 - 93,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Paid time off

Parental leave

Professional development

Employee discounts

Job summary

Arc’teryx in North Vancouver, Canada, seeks a Retail Facilities Specialist – NAM to manage emergency and non-emergency repairs, maintenance services, and minor projects. You will coordinate with vendors and store teams via ServiceChannel, review invoices, and handle reporting.

This hybrid role requires 25% travel and eligibility to work in Canada. Join the Store Development team to expand our store footprint, maintain facilities standards, and deliver exceptional guest and staff experiences

Qualifications

• Bachelor’s degree in business, operations, or project management.
• 3+ years of facilities management experience.
• Ability to travel 25% of the time within major markets in North America.
• Excellent interpersonal and communication skills.
• Customer-service focused mentality.

Responsibilities

• Facilitate the execution of preventative maintenance program for stores.
• Execute store refresh and minor improvements program across North America.
• Manage setup and decommissioning of store utilities and other ongoing services.
• Develop and maintain relationships with facilities partners.
• Support administrative tasks within the IFM program (ServiceChannel).
• Travel quarterly to major markets in North America to familiarize with stores and repair needs.
• Collaborate with training to communicate standards and procedures to retail operators.
• Ensure compliance with safety and security protocols.
• Partner with cross-functional teams to action projects and initiatives.
• Support daily work order management.
• Provide support to Store Development team as required.
• After-hours monitoring and execution of emergency services as required.

Skills

Project management

Communication

Organizational skills

Customer service

Travel readiness

Stakeholder management

Education

Bachelor’s degree in business, operations, or project management

Tools

ServiceChannel

Job description

Your Opportunity at ARC’TERYX:

As the Retail Facilities Specialist – NAM, you will be responsible for the efficient execution of emergency and non-emergency repairs, maintenance services and minor projects within established budgets, procedures and timelines. You will use your knowledge in mechanical, electrical and plumbing systems to analyze proposals and ensure scopes and costs are appropriate for the repair/work in question. As a Retail Facilities Specialist, you will be managing service requests in partnership with our vendor network and store teams through ServiceChannel, and will be responsible for invoicing review and payment, user management and reporting where required.

This role is based out of our North Vancouver office and is open to hybrid work schedule. Candidates must be eligible to work in Canada.

Meet Your Future Team:

Your role on the Store Development team is key to our organization’s growth and business goals. The Store Development team leads the expansion of Arc’teryx’s store footprint, along with the design evolution and maintenance of our existing fleet of locations. The Retail Facilities Specialist will work collaboratively with members of the Store Development team and cross-functionally with partners throughout the business.

• Facilitating the execution of Arc’teryx preventative maintenance program for stores
• Executing store refresh and minor improvements program across North America
• Managing the set-up and decommissioning of store utilities and other on-going services
• Developing and maintaining our relationships with our facilities partners
• Supporting administrative tasks within our IFM program (ServiceChannel)
• Travelling once a quarter to major markets in North America to familiarize yourself with stores and their repair and maintenance needs
• Working with the training team to communicate standards and proper procedures to retail operators
• Ensuring compliance with safety and security protocols
• Partnering with cross-functional teams to action projects and initiatives
• Supporting with daily work order management
• Providing support to the Store Development team as required
• After-hours monitoring and execution of emergency services as required

• Managing all facilities programming within an established region of North America
• Establishing the guidelines and principles for in-store maintenance best practices
• Partnering with regional retail teams across North America to create exceptional guest and staff experience in-store

• You have a Bachelor’s degree or post‑secondary education in business, operations, or project management
• You have 3+ years of experience in the facilities management field
• You are exceptionally organized, with an eye for detail and accuracy
• You have the ability to travel 25% of the time within major markets in North America
• You are open and approachable, with a customer‑service focused mentality
• You have excellent interpersonal and communication skills, and a demonstrated ability to build relationships across all levels of the organization
• You can multi‑task, meet deadlines, and manage priorities working in a fast‑paced environment
• You have strong project management skills
• You remain highly flexible and adaptable when faced with ambiguity
• Your passion for your work is paralleled by your passion for getting outside and living it

The salary range for this role is: CAD$71,000 - CAD$93,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay isdeterminedby your skills, experience, and level of responsibility.

We’recommitted to fair,equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance.Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health &wellbeing- Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing-RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibility - Paid time off, wellness time, and No Wasted Day program(dedicated paid days to get outside & explore).
• Family support- Parental leave top-up and a nesting period for new parents.
• Growth, community & gear- Professional development opportunities, Arc'teryx Academies(outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals(exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

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Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution.In pursuit of better. Always.

Commit. We set bold objectives and see them through.