Retail Ops Coordinator, Operational Solutions

Arcteryx; North Vancouver; On-site; CAD 71,000 - 93,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

ESPP access

Paid time off

Wellness time

Parental leave top-up

Employee discounts

Pro Deals

Job summary

Arc’teryx is seeking a Retail Ops Coordinator within the Operational Solutions team in Canada. You will support execution of retail operations projects and day-to-day store network execution, acting as a link between stores and Program Managers.

The role requires strong organization, communication, and the ability to manage multiple priorities in a fast-paced retail environment. You will help ensure stores have tools, information, and support to execute consistently, with collaboration across HQ

Qualifications

• You have a degree or post-secondary education in business, operations, or project management, or equivalent experience
• You have 1+ years of experience supporting retail operations, project coordination, or store-based initiatives
• You have 2+ years of experience working in a retail environment
• You are exceptionally organized, with an eye for detail and accuracy
• You are open and approachable, with a customer-service focused mentality
• You have excellent interpersonal and communication skills, and a demonstrated ability to build relationships across all levels of the organization
• You can multi-task, meet deadlines, and manage priorities working in a fast-paced environment
• You have strong project coordination skills and are comfortable tracking timelines, tasks, and deliverables
• You are proficient in tools like Excel and Smartsheet,
• You remain highly flexible and adaptable when faced with ambiguity
• Your passion for your work is paralleled by your passion for getting outside and living

Responsibilities

• Coordinating operational projects and supporting the execution of retail programs across the OPS SOL Program Managers team
• Partnering with OPS SOL and developing and submitting store communications to ensure teams have clear and timely information
• Pull and maintain project reporting for Ops Solutions Project Managers' day-to-day programs
• Supporting and editing in the upkeep of store operations resources, procedures, and documentation
• Partnering with IT on ticket support and escalation
• Coordinate non-merch forecasting and ordering with vendors (hangers, shoppers, gift cards)
• Collecting, organizing, and summarizing operational data to help identify trends and support team decision-making
• Partnering with Ops Sol Program Managers and cross-functional stakeholders to gather information, track action items, and ensure alignment on projects
• Monitoring stores feedback through the Retail inbox and escalating operational challenges to the appropriate partners
• Supporting the preparation of presentations, reports, and business updates for internal stakeholders
• Assisting with pilot programs, operational launches, and process improvement projects
• Supporting stores by responding to operational inquiries and connecting teams with the appropriate resources

Skills

Retail operations support

Project coordination

Excel

Smartsheet

Customer service mindset

Multitasking

Education

Business/Operations/PM degree

Tools

Smartsheet

Excel

Job description

Your Opportunity at ARC’TERYX:

As the Retail Operations Coordinator, on the Ops Solution team, you will support the successful execution of retail operations projects and Day to day execution across the store network. Acting as a key connection between stores and Ops Sol Program Managers, you will coordinate communications, maintain operational resources, track deliverables, and support the implementation of programs that enhance the store experience.

You will help ensure stores have the tools, information, and support they need to execute consistently and efficiently. This role requires exceptional organization, attention to detail, strong communication skills, and the ability to manage multiple priorities in a fast-paced retail environment.

Meet Your Future Team:

The Operational Solutions team designs the ideal conditions for stores to get everything done. We act as a cornerstone of our channel team, and we are the conduit between the retail stores and the cross-functional partners at HQ. Based at HQ, Operational Solutions is responsible for representing stores in cross-functional projects; partnering to create clear, concise store communications, implement programs to stores, develop store operating frameworks and define recurring processes.

If you were the Retail Ops Coordinator, Operational Solutions now, here are some of the core activities you would be doing:

• Coordinating operational projects and supporting the execution of retail programs across the OPS SOL Program Managers team
• Partnering with OPS SOL and developing and submitting store communications to ensure teams have clear and timely information
• Pull and maintain project reporting for Ops Solutions Project Managers' day-to-day programs
• Supporting and editing in the upkeep of store operations resources, procedures, and documentation
• Partnering with IT on ticket support and escalation
• Coordinate non-merch forecasting and ordering with vendors (hangers, shoppers, gift cards)
• Collecting, organizing, and summarizing operational data to help identify trends and support team decision-making
• Partnering with Ops Sol Program Managers and cross-functional stakeholders to gather information, track action items, and ensure alignment on projects
• Monitoring stores feedback through the Retail inbox and escalating operational challenges to the appropriate partners
• Supporting the preparation of presentations, reports, and business updates for internal stakeholders
• Assisting with pilot programs, operational launches, and process improvement projects
• Supporting stores by responding to operational inquiries and connecting teams with the appropriate resources

Here are some of the things you could be working on in the future:

• Supporting the development and improvement of processes to keep pace with a high growth organization
• Supporting the rollout of new retail programs, systems, and operating procedures
• Identifying opportunities to streamline processes and reduce operational complexity for stores
• Supporting updates to reporting tools and summaries that provide greater visibility into store operations
• Partnering on initiatives supporting business growth, and evolving retail operating models
• Contributing to continuous improvement projects that improve the store experience and operational effectiveness

Are you the next Retail Ops Coordinator, Operational Solutions?

• You have a degree or post-secondary education in business, operations, or project management, or equivalent experience
• You have 1+ years of experience supporting retail operations, project coordination, or store-based initiatives
• You have 2+ years of experience working in a retail environment
• You are exceptionally organized, with an eye for detail and accuracy
• You are open and approachable, with a customer-service focused mentality
• You have excellent interpersonal and communication skills, and a demonstrated ability to build relationships across all levels of the organization
• You can multi-task, meet deadlines, and manage priorities working in a fast-paced environment
• You have strong project coordination skills and are comfortable tracking timelines, tasks, and deliverables
• You are proficient in tools like Excel and Smartsheet,
• You remain highly flexible and adaptable when faced with ambiguity
• Your passion for your work is paralleled by your passion for getting outside and living

Compensation:

The salary range for this role is: CAD$71,000 - CAD$93,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay isdeterminedby your skills, experience, and level of responsibility.

We’recommitted to fair,equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance.Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health &wellbeing- Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing- RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support- Parental leave top-up and a nesting period for new parents.
• Growth, community & gear- Professional development opportunities, Arc'teryx Academies (outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.