Retail Experience Lead

Ganjika House; Oshawa; In loco; CAD 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

Ganjika House in Canada is seeking a Retail Sales Associate to greet customers, guide them to items, and provide an exceptional brand experience. You will help generate sales, advise on merchandise care, and participate in promotions while maintaining high service standards.

This role emphasizes teamwork, professional appearance, and staying knowledgeable about products and accessories, with opportunities for advancement and internal development.

Competenze

• Experience in the retail industry is preferred.
• High school diploma or GED is required.
• Provincial Cannabis Certification is required/advantageous.

Mansioni

• Greet customers and guide them to products in the store.
• Provide award-winning customer service and build customer relationships.
• Generate sales and advise on use and care of accessories.
• Participate in merchandising and promotional activities.
• Maintain high level of customer service and product knowledge.
• Assist with displays and cooperate with store staff to maximize sales.

Conoscenze

Retail sales experience

Customer service

Communication skills

Team player

Integrity

Mathematical calculations

Formazione

High school diploma or GED

Provincial Cannabis Certification

Descrizione del lavoro

Job Overview

The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the store. The Retail Sales Associate understands their role as brand ambassador and provides positive brand experiences to all customers. Retail Sales Associates will generate sales, advise customers on the use and care of merchandise, and provide advice concerning specialized products and accessories. This role will participate in merchandising and promotional activities and must always maintain a high level of customer service.

Core Competencies & Requirements

• Experience in retail sales preferred.
• Ability to work in a fast-paced, dynamic environment.
• Excellent customer service skills, interpersonal, organizational, and communication skills.
• Motivated and creative team player.
• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Ability to build and maintain lasting relationships with customers.
• Strong communication skills (verbal & written).
• Self-motivation, with high energy, a positive attitude, and an engaging level of enthusiasm.
• Ability to perform basic mathematical calculations.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Job Duties

• Greet customers and provide guidance on where they may find items within the store.
• Provide award-winning customer service; build quality relationships with customers, suggest new services, and remind them of upcoming events.
• Generate sales.
• Advise customers on the use and care of accessories and provide advice concerning specialized products or services.
• Participate in merchandising and promotional activities.
• Maintain a high level of customer service.
• Assist with setting up merchandise displays.
• Work in partnership with store managers and other employees to maximize store sales and in-store presence.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Maintain a high level of product knowledge.
• Maintain a professional appearance, demeanor, and attitude always.
• Performs other duties as required.

Why you’ll love working here

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

• Experience in the retail industry preferred.
• High school diploma or GED required.
• Clear criminal record.
• Provincial Cannabis Certification.

Working Conditions

• Ability to stand for long periods of time.
• Ability to lift 25 pounds.
• Overtime as required.