Retail Sales Associate - Retail Experience

Kasa Kana; Peterborough; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Team member discount

Perkopolis access

Goodlife access

Job summary

Kasa Kana in Peterborough, Ontario, is hiring a Retail Sales Associate. You will greet customers, advise on merchandise, and guide shoppers to products while delivering high-quality customer service and building lasting relationships.

The role involves sales generation, assisting with displays, and supporting store promotions in a dynamic retail environment. Applicants should have retail experience (preferred), strong communication skills, and a positive, energetic attitude.

Qualifications

• Experience in retail sales preferred.
• Excellent customer service, interpersonal, organizational, and communication skills.
• High school diploma or GED required.
• Provincial Cannabis Certification required.

Responsibilities

• Greet customers and guide them to items in the store.
• Provide award-winning customer service and build relationships with customers.
• Generate sales and advise on use and care of merchandise.
• Participate in merchandising and promotions.
• Maintain high level of customer service and product knowledge.
• Assist with merchandise displays and store upkeep.

Skills

Retail sales experience

Customer service

Communication skills

Team player

Relationship building

Integrity

High energy

Mathematical ability

Education

High school diploma or GED

Provincial Cannabis Certification

Job description

Job Overview

The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the store. The Retail Sales Associate understands their role as brand ambassador and provides positive brand experiences to all customers. Retail Sales Associates will generate sales, advise customers on the use and care of merchandise, and provide advice concerning specialized products and accessories. This role will participate in merchandising and promotional activities and must always maintain a high level of customer service.

Core Competencies & Requirements

• Experience in retail sales preferred.
• Ability to work in a fast-paced, dynamic environment.
• Excellent customer service skills, interpersonal, organizational, and communication skills.
• Motivated and creative team player.
• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Ability to build and maintain lasting relationships with customers.
• Strong communication skills (verbal & written).
• Self-motivation, with high energy, a positive attitude, and an engaging level of enthusiasm.
• Ability to perform basic mathematical calculations.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Job Duties

• Greet customers and provide guidance on where they may find items within the store.
• Provide award-winning customer service; build quality relationships with customers, suggest new services, and remind them of upcoming events.
• Generate sales.
• Advise customers on the use and care of accessories and provide advice concerning specialized products or services.
• Participate in merchandising and promotional activities.
• Maintain a high level of customer service.
• Assist with setting up merchandise displays.
• Work in partnership with store managers and other employees to maximize store sales and in-store presence.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Maintain a high level of product knowledge.
• Maintain a professional appearance, demeanor, and attitude always.
• Performs other duties as required.

Why you’ll love working here

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

• Experience in the retail industry preferred.
• High school diploma or GED required.
• Clear criminal record.
• Provincial Cannabis Certification.

Working Conditions

• Ability to stand for long periods of time.
• Ability to lift 25 pounds.
• Overtime as required.