Retail Department Lead — Service & Checkout

Loblaw; Granby; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

Loblaw Maxi is hiring a Department Manager to oversee daily store operations, drive sales and profitability, and coach a diverse team. You will train staff in customer service, product knowledge, and merchandising while ensuring prices, displays, and stock levels meet standards.

Success requires strong leadership, organization, and flexibility to work evenings and weekends. This role supports a dynamic retail environment committed to inclusivity and growth.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Previous retail management experience, preferably in a departmental or specialty store.
• Strong leadership and interpersonal skills with the ability to motivate and develop associates.
• Excellent organizational and time management skills.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Oversee the day-to-day operations of a specific department within a store.
• Ensure the department meets or exceeds sales and profitability goals.
• Train and develop department associates in customer service, product knowledge, and merchandising.
• Ensure merchandise is stocked, displayed, and priced appropriately.
• Monitor inventory levels and coordinate with other departments to ensure timely replenishment.
• Maintain a clean and safe department for customers and employees.
• Lead, coach and motivate colleagues to improve productivity, engagement and retention.
• Build and lead diverse teams fostering inclusiveness and belonging.

Skills

Leadership

Retail management

Customer service

Team motivation

Education

High school diploma

Tools

Microsoft Office

Job description

Loblaw Maxi is hiring a Department Manager to oversee daily store operations, drive sales and profitability, and coach a diverse team. You will train staff in customer service, product knowledge, and merchandising while ensuring prices, displays, and stock levels meet standards.

Success requires strong leadership, organization, and flexibility to work evenings and weekends. This role supports a dynamic retail environment committed to inclusivity and growth.