Deli Department Manager: Lead, Grow & Delight Customers

myview; Sault Ste. Marie; On-site; CAD 47,000 - 52,000; Full time

Job summary

Your Independent Grocer is seeking a capable store leadership candidate in Canada to oversee department operations, staff training, and daily store performance. The role emphasizes sales growth, inventory control, and exceptional customer service within a franchisee-owned environment.

The position requires strong leadership, organizational skills, and the ability to manage shifts including evenings and weekends.

Qualifications

• Previous management / leadership experience.
• Ability to work well with others.
• Must be organized with the ability to direct and motivate staff.
• Extensive product knowledge.
• Excellent verbal and written communication skills.
• Exceptional customer service skills with a talent for building leadership and customer loyalty.
• Ability to effectively communicate with colleagues, supervisors and customers.
• Knowledge of store systems (SAP, BOSS, Periscope, Persona, Microsoft programs) is an asset.
• Must be available for all shifts including evenings and weekends.

Responsibilities

• Assist in developing and maximizing budgeted sales and gross profits within budgeted expenses through sales development, expense management and a solid understanding of the workings of the department.
• Assist in managing a balanced inventory selection, capitalizing on maximizing profits through merchandising program support and inventory control.
• Help maintain and promote a close working relationship with customers, staff and management.
• Responsible for hiring and training of new employees.
• Help achieve productivity levels through labour scheduling and time management.
• Ensure the safety of employees and customers and promptly report all accidents to the Store Manager or designate.
• Maintain the highest levels of department sanitation and cleanliness.
• Other duties and responsibilities as required.

Skills

Leadership experience

Teamwork

Organizational skills

Product knowledge

Verbal & written communication

Customer service

Communication with colleagues & staff

Store systems knowledge

Tools

SAP

BOSS

Periscope

Persona

Microsoft programs

Job description

Your Independent Grocer is seeking a capable store leadership candidate in Canada to oversee department operations, staff training, and daily store performance. The role emphasizes sales growth, inventory control, and exceptional customer service within a franchisee-owned environment.

The position requires strong leadership, organizational skills, and the ability to manage shifts including evenings and weekends.