Retail Customer Service Coordinator Full Time Winners - Shawnessy

The TJX Companies, Inc.; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company where every day brings new opportunities for growth and achievement! As a part of a vibrant team, you'll engage with customers and work with exciting products daily. This role offers a dynamic, fast-paced environment where your contributions will drive success. Enjoy dedicated training, an inclusive culture, and a merchandise discount for you and your family. If you're passionate about customer service and collaboration, this is the perfect opportunity for you to thrive and make an impact.

Benefits

Merchandise Discount

Training and Development Programs

Associate and Family Assistance Program

Qualifications

• 1-2 years of relevant retail or service industry experience preferred.
• Strong problem-solving and communication skills required.

Responsibilities

• Support high-quality customer service and maintain operational standards.
• Train associates on merchandise presentation and customer service excellence.
• Create inspirational displays to influence sales and trends.

Skills

Customer Service

Problem-Solving

Communication Skills

Team Collaboration

Education

High School Diploma or Equivalent

Job description

Winners

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

We are an equal opportunity employer committed to inclusion and accommodation of all individuals.

Job Description:

The Opportunity

Our Associates bring our business to life. Working in our stores, you'll engage with customers and work with exciting products daily. Your contributions, from handling transactions to merchandising displays, will help drive our success. If you’re passionate about working with others and thrive in a dynamic, fast-paced environment, this role could be perfect for you!

What You'll Discover

Eligible Associates can look forward to:

• An inclusive culture
• Dedicated training and on-the-job resources for development
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What You'll Do

There’s a variety of responsibilities across store functions such as Merchandise Processing, Visual Merchandising, and Customer Service. Key responsibilities include:

• Supporting high-quality customer service by maintaining operational standards, providing clear communication, and training Associates on policies and procedures.
• Planning, prioritizing tasks, and providing direction to Associates in collaboration with management.
• Training and developing associates on merchandise presentation and customer service excellence, fostering collaboration and continuous improvement.
• Enhancing the shopping experience by coordinating merchandise movement and ensuring visual standards are met.
• Creating inspirational displays to influence sales and trends, supporting the store’s fashion, brand, and value strategies through dynamic feature changes.
• For more details, click HERE.

What You'll Need

To start your career with us, you'll have:

• 1-2 years relevant retail or service industry experience (preferred)
• High School diploma or equivalent
• Strong problem-solving and communication skills (verbal, written, active listening)
• Exceptional Customer Service skills, including identifying customer and associate needs, and technical knowledge of register operations
• Ability to set up and maintain a warehouse environment

Additional Information: Candidates aged 18+ will be required to undergo a criminal record check as part of the hiring process.

Address:

400 - 85 Shawnville Blvd. S.E.

Location:

CAN Winners Store 0295 Calgary AB

Hourly range: $17.00-$21.25/hour. This range reflects the expected hiring rate and may vary based on skills, experience, and local labor market conditions.