Retail & Customer Service Associate

POWERGROUP Resources; Norwich; On-site; CAD 29,000 - 32,000; Full time

Job summary

Office Works in Southwestern Ontario is seeking a friendly, dependable Retail & Customer Service Associate to support our store, office supply operations, and client services. You will help walk-in customers, process office supply orders, and provide printing and scanning services while maintaining inventory and delivering excellent service.

Candidates should have 2+ years in retail or front desk roles, be comfortable with POS systems, and be fluent in English.

Qualifications

• 2+ years in retail sales and/or front desk customer service.
• Experience with POS, checkout or order entry systems.
• Valid driver’s license and ability to make local deliveries.
• Fluent in English; good communication and organization.

Responsibilities

• Assist walk-in customers and manage relationships with business clients for office supply orders.
• Process orders, create quotes, purchases, and maintain inventory for the store.
• Provide printing, copying, scanning, laminating, shredding, and cheque processing services.
• Prepare and pack orders, coordinate local deliveries, and assist with B2B transactions.
• Work at a computer with multiple programs, email, data entry, and online orders.
• Merchandise, keep store clean, create email advertising, and handle day-to-day tasks.

Skills

Retail sales

Front desk

POS experience

Order processing

Customer service

English fluency

Data entry

Tools

POS system

Job description

Office Works is a leading provider of office furniture, supplies, business technology solutions, and managed services for clients across Southwestern Ontario. We are committed to delivering exceptional service and innovative solutions that help businesses operate efficiently. As a Retail & Customer Service Associate, you will play a pivotal role in ensuring excellent customer service to support our clients.

We’re looking for a friendly, dependable, and organized individual to join our retail store, office supply operations, and customer service team.

If you enjoy helping people, staying organized, and handling a variety of tasks, we’d love to hear from you.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities Include:

• Help walk-in customers and manage relationships with business clients for office supply orders.
• Process orders, create quotes, purchases, and maintain inventory for our retail store.
• Provide printing, copying, scanning, laminating and shredding services, making stamps, and processing cheque orders.
• Prepare and pack orders, coordinate local deliveries, and assist with business-to-business transactions.
• Work extensively at a computer with multiple programs, email, data entry, and online orders.
• Merchandising, keeping the store clean and organized, creating email advertising, and other day-to-day tasks.

• 2+ years of experience in retail sales and/or front desk customer service.
• Experience with POS, retail checkout, or order entry systems.
• Ability to lift and move boxes, including cases of paper.
• A valid Driver's License and ability to make occasional local deliveries.
• Fluent in English.
• Experience with order processing is a plus.
• Experience providing print/copy services is a plus.
• Experience using office computer systems for email, data entry, and online orders is a plus.

• $21 - $23 per hour, depending on experience.

• Full-time position

• Monday-Friday Schedule (approx. 8:30am - 5:15pm)