Retail Customer Champion & Merchandising Pro

Michaels; Edmonton; On-site; CAD 19,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

The Michaels Edmonton store is seeking a team member to assist customers, operate the checkout, and keep the floor well stocked and inviting. You’ll help shoppers locate products, share solutions, and support omnichannel services like Buy Online Pickup in Store and Ship From Store.

This role emphasizes friendly service, accurate cash handling, and contributing to a well-merchandised store that aligns with Michaels’ brand promises. Training and benefits are provided for eligible team members.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible for merchandise recovery and store recovery to ensure in-stock condition
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company policies; maintain a positive image and be a role model for team members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Stocking

Job description

The Michaels Edmonton store is seeking a team member to assist customers, operate the checkout, and keep the floor well stocked and inviting. You’ll help shoppers locate products, share solutions, and support omnichannel services like Buy Online Pickup in Store and Ship From Store.

This role emphasizes friendly service, accurate cash handling, and contributing to a well-merchandised store that aligns with Michaels’ brand promises. Training and benefits are provided for eligible team members.