Retail Business Development Manager

Browne; Aurora; Hybrid; CAD 95,000 - 120,000; Full time

Benefits offered by this job

Hybrid work (Aurora)

Job summary

Browne designs, manufactures, and distributes kitchenware for professional, commercial and home use across Canada. The BD Manager will identify and close new business opportunities with mass-market retailers, opening new accounts and expanding existing ones from coast to coast.

Based in Aurora with a hybrid work model, you will lead dropship and direct import programs, collaborate cross-functionally to deliver product launches, and drive revenue, margin, and distribution targets with a strong

Qualifications

• 8+ years of experience in retail sales targeted at mass-market retailers.
• Experience with mass-market retailers at the national or regional level.
• Proven track record of identifying and winning new business.
• Understanding of dropship or e-commerce programs is an asset.
• Experience working cross-functionally in a fast-paced environment.

Responsibilities

• New Channel and Mass Market Focus: identify new CDN mass market retailers and lines.
• Strategy & Growth: build pipeline, pursue and close opportunities.
• Dropship: onboard retail partners and coordinate listings, pricing, fulfillment.
• Direct Import: develop direct import programs with partners.
• Account Management & Customer Engagement: conduct meetings, manage forecasts.
• Cross-Functional Collaboration: work with marketing, product, supply chain.
• KPIs: revenue growth, pipeline, account expansion.

Skills

Mass-market retail sales

CRM pipeline management

Strong communication

MS Office proficiency

Travel 25%

Tools

CRM system

Job description

Browne designs, manufactures, and distributes kitchenware products for professional, commercial and at-home use. As one of the founders in the kitchenware industry in Canada, Browne has built a reputation as a results-oriented, value-added partner in the consumer and foodservice industries. For over 75 years, we have been committed to innovation in design, quality, and value, and to serving our many markets.

OUR BUSINESS

OUR PRODUCTS

Browne designs, manufactures, and distributes kitchenware products for professional, commercial and at-home use. As one of the founders in the kitchenware industry in Canada, Browne has built a reputation as a results-oriented, value-added partner in the consumer and foodservice industries. For over 75 years, we have been committed to innovation in design, quality, and value, and to serving our many markets.

OUR BUSINESS

We are a diverse group of professionals with a wide range of expertise, united by the same purpose: to create innovative, high-quality kitchen products that enhance cooking and dining experiences, whether at home or in commercial establishments. We support dealers, retailers, distributors, restaurants and other businesses across North America and internationally. Our head office and Canadian warehouse are in Aurora, Ontario. Our products and services define us.

OUR TEAM

Our team of approximately 70 employees in Canada and the US are at the heart of our business. We have in-house employee teams in product design, marketing, operations, sales, supply chain, customer service, finance, information technology, human resources, warehouse operations, and logistics. Come and join our team!

JOB SUMMARY

This BD Manager role drives sales growth and expands emerging channels across Canada by identifying, developing, and closing new business opportunities with mass-market retailers. The focus is on opening new accounts, with a secondary focus on growing existing accounts.This role leads pipeline development, so sales opportunities are always developing and closing.

Executes initiatives including dropship and direct import programs, and partners cross-functionally to deliver successful product launches and sales growth. This position drives revenue, margin, and distribution targets while building strong customer relationships and sustainable business.

DUTIES AND RESPONSIBILITIES

New Channel and Mass Market Focus (80%)

• Identify new Cdn. mass market retailers (national accounts, regional chains) or lines or products
• Support and execute dropship programs
• Support development of new sales channels including direct imports, private label and OEM sales

Strategy & Growth

• Execute BD plans to achieve revenue, margin, and distribution targets across potential new customers and channels identified
• Build and manage a strong pipeline of new business opportunities with system tracking
• Identify, pursue, and close new customer accounts and channel opportunities
• Drive growth within existing accounts through assortment expansion, promotions, and new product introductions
• Monitor market trends, competitive activity, and customer needs to identify sales opportunities
• Support new product launches and ensure successful sell-in across key accounts

Dropship

• Support execution of the Canadian dropship program, including onboarding retail partners
• Coordinate with internal teams to ensure product listings, content, pricing and fulfillment is met
• Monitor performance and identify opportunities to grow online sales

Direct Import

• Support development and execution of direct import programs with retail partners
• Collaborate with internal teams to align product specifications, pricing, and timelines
• Assist in managing customer communication and program execution

Account Management & Customer Engagement (20%)

• Conduct regular customer meetings, presentations, business and line reviews
• Maintain accurate pipeline reporting and sales forecasts
• Identify and develop opportunities to grow market share within existing customers

Cross-Functional Collaboration

• Work closely with marketing, product management, supply chain, and customer service teams
• Provide customer/market feedback to support product development and go-to-market strategies
• Assist in the execution of annual sales plans and promotional activities

KPIs

• Revenue and margin growth within existing and new accounts and channels
• New accounts opened and new business secured
• Pipeline full of opportunities at different stages with good close rate and forecast accuracy
• Growth in accounts assortment and sales
• Customer satisfaction and retention
• Execution of sales plans, promotions, and product launches

QUALIFICATIONS AND SKILLS

Experience

• 8+ years of experience in retail sales targeted at mass-market retailers within retail, wholesale, CPG, housewares or "lifestyle brand" products (excluding Amazon)
• Experience with mass-market retailers at the national or regional level (not independents or reps.)
• Proven track record of identifying and winning new business to grow customer base
• Understanding of dropship or e-commerce programs is an asset
• Experience working cross-functionally in a fast-paced environment

Skills

• Strong commercial mindset with ability to identify, act and close on growth opportunities
• Strong organizational and CRM pipeline management skills for own use and management visibility
• Excellent communication and presentation skills
• Highly self-motivated, driven to win new business with a hands-on, execution approach
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Travel approx. 25% within Canada for customer development meetings

Browne is an equal opportunity employer and welcomes all qualified applicants. Please contact Human Resources at [e-mail] if you are requesting an accommodation in the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Location: Hybrid (Aurora office + home office + travel)

Department: Retail

No AI is used in the screening of candidates

Salary: ($95K - $120K) + 15- 20% bonus