Retail Assistant Manager

Staples Canada; Hamilton; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Job summary

Staples Canada is seeking an Assistant Manager to drive operational and sales excellence, delivering exceptional experiences for customers and associates through coaching and partnership building. You will lead by example, hire and onboard, train, and develop the team with a focus on empowerment and growth, while ensuring compliance with health and safety, inventory, and brand standards.

This role emphasizes fast-paced collaboration with business customers and store leadership, using curiosity

Qualifications

• 2-3 years of retail management experience with sales and service targets.
• Experience in leading, coaching, developing talent and managing teams with a customer and sales focus.
• Excellent communication and interpersonal skills.
• Ability to operate in a fast-paced environment with strong prioritization and multitasking.

Responsibilities

• Lead and coach the team to provide exceptional customer service and engage with customers to offer tailored products and services.
• Drive sales-focused partnerships and enable strong performance through leadership and use of metrics and action plans.
• Attract, train, develop, and engage associates; provide coaching and feedback to enable ongoing growth and performance evaluations.
• Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies and Procedures; manage inventory, merchandising, and brand standards.
• Maintain daily communication with the team and ensure consistent use of sales and customer engagement tools.

Skills

Retail management

Coaching & development

Communication skills

Fast-paced prioritization

Job description

Job Description

As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and actively seek meaningful partnerships, using curiosity and a solutions mindset to build relationships and drive business growth.

Additionally, you will create an environment focused on high performance, results, and a customer-first mentality through leading by example and effective coaching. Your responsibilities will include hiring, onboarding, training, and developing our team with a focus on empowerment and growth.

Specifically, you will

• Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
• Sales Leadership: Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
• Team Development: Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centered development is ongoing. Manage performance appraisals and career action plans.
• Operational Excellence: Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
• Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.

Some Of What You Need

• 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
• Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
• Excellent communication and interpersonal skills; people are inspired by your communication skills.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• PTO and Personal Days
• Performance bonuses
• Learning & Development programs
• And more...

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About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.