Retail Assistant Manager

Staples; Markham; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Job summary

Staples Canada in Markham is seeking an Assistant Manager to drive operational and sales excellence, coach associates, and build relationships with customers, including business clients.

You will hire, onboard, train, and develop your team with a focus on empowerment and growth, while maintaining high standards of service and store performance.

Qualifications

• 2-3 years of retail management experience required.
• Experience leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
• Excellent communication and interpersonal skills; people are inspired by your communication skills.

Responsibilities

• Lead and coach the team to provide exceptional customer service and drive sales.
• Strengthen business partnerships with customers through proactive leadership and customer engagement.
• Attract, train, and develop associates; provide regular coaching and performance feedback.
• Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures; manage inventory and merchandising.
• Maintain daily team communication and ensure consistency of sales and customer engagement tools.

Skills

Retail leadership

Customer service

Coaching

Team development

Communication

Operations

Tools

POS systems

Job description

As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and actively seek meaningful partnerships, using curiosity and a solutions mindset to build relationships and drive business growth. Additionally, you will create an environment focused on high performance, results, and a customer-first mentality through leading by example and effective coaching. Your responsibilities will include hiring, onboarding, training, and developing our team with a focus on empowerment and growth.

Specifically, you will

• Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
• Sales Leadership: Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
• Team Development: Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centered development is ongoing. Manage performance appraisals and career action plans.
• Operational Excellence: Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
• Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.

Some of what you need

• 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
• Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
• Excellent communication and interpersonal skills; people are inspired by your communication skills.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some of what you will get

• Health and Dental benefits
• RRSP/DPSP
• PTO and Personal Days
• Performance bonuses
• And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.