Restaurant Team Lead - Growth & Guest Experience

Golden West Broadcasting, Ltd.; Steinbach; Remote; CAD 45,000 - 62,000; Full time

Benefits offered by this job

Great team atmosphere

Company-paid benefits after 3 months

Bonus program after 3 months

Salaried 40-hour work week

Free meals

Uniforms and shoes provided

Career growth potential

Training opportunities

Job summary

Tim Hortons in Steinbach, Manitoba, is seeking experienced restaurant leaders to join our team. You will oversee daily operations, coach staff, and ensure exceptional guest experiences while hitting budget, sales, and quality standards.

The ideal candidate has at least one year of customer service management experience, strong English communication, and a commitment to food safety. This salaried role offers a 40-hour work week and growth opportunities.

Qualifications

• Minimum one year of customer service management experience.
• Hospitality and people-minded.
• Willing to be accountable for mistakes and learn from them.
• Excellent communication skills in English.
• Attention to detail is a must.
• Demonstrated problem-solving skills.
• Food Handler Training Certificate an asset.
• Available for all shifts including days, evenings, and weekends.

Responsibilities

• Assist in recruiting, training, developing, and motivating team members to achieve targets.
• Provide ongoing performance feedback and conduct reviews.
• Communicate with all shifts on day-to-day operations and critical areas of focus.
• Assist in planning and working with budgets, maximizing profits and achieving sales and transaction targets.
• Complete daily cash procedures and assist with financial reporting.
• Assist with ordering of supplies and overall building maintenance and cleanliness.
• Work in compliance with applicable legislation, food safety, health and safety, and employment standards.
• Ensure high standards of guest experiences are maintained.
• Resolve guest complaints and turn potentially negative situations into positive ones.
• Manage team member scheduling to ensure adequate coverage on all shifts.
• Assist with incident investigations, workplace inspections, and formulating action plans for improvement.

Skills

Customer service management

Team leadership

Communication skills

Problem solving

Food safety knowledge

Job description

Tim Hortons in Steinbach, Manitoba, is seeking experienced restaurant leaders to join our team. You will oversee daily operations, coach staff, and ensure exceptional guest experiences while hitting budget, sales, and quality standards.

The ideal candidate has at least one year of customer service management experience, strong English communication, and a commitment to food safety. This salaried role offers a 40-hour work week and growth opportunities.